Job Description

Guest Relations Officer

Coordinating and providing administrative support in support of guest arrival.

What\xe2\x80\x99s in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Uniform will be provided.

What you will be doing:

• Monitor and respond to guest feedback back via email/online.
• Coordinate with Front Office and Guest Experience section heads on pre arrival arrangement for VIP/Members guest.
• Coordinate the Special experience/moment for VIP arrival and Long Stay guest.
• Preparation of personalise welcome card.
• Consolidate and maintain stocked record for Front Office and Guest Experience Team.
• Monitor and analyse the data of Hotsos/Issue/feedbacks for Quality Control and Improvement plan.
• Compilation of statistical reports and timely submission.
• Ensure all equipment is in good working condition.
• Provide administrative support.
• Any other duties assigned by the management.

Your experience and skills include:

• Previous hotel experience, preferably within a 5 star luxury environment.
• An absolute eye for detail.
• Willingness to build warm relationships and gain trust at all levels.
• Excellent listening and negotiation skills.
• Project professional image at all times through personal presentation/ interpersonal skills.
• Organise time and work efficiently.
• Excellent verbal and written communication skills.
• Excel in office software
• Ability to work autonomously and as part of a team.
• Good level of physical fitness

Your team and working environment:

In alignment, with Sofitel\'s passion for luxurious hospitality, we strive to build a team of dedicated individuals with expertise to create an unforgettable experience for our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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