Job Description

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Reservations / OTS Ambassador
You are the beginning of an exceptional guest experience. As a Reservations / OTS Ambassador, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Uniform and meals are provided

What you will be doing:

Reservations:

• Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
• Report directly to the Reservation Supervisor
• Work closely with all Front Office and Sales & Marketing ambassadorsReservation Agent must work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both enquiries and firm reservations
• Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
• Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
• Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
• Offer appropriate room types, price inclusions, upsell and handle price objections.
• Responsible for ensuring that all reservation filing is carried out daily.
• Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
• Take note of the reservation status to sell available rooms.

One Touch Service:

• Ensure OTS agent complies with Sofitel brand standard.
• Ensure the OTS agent delivers and completes all the paperwork required for Front Office/ Reservations within the time frame required
• Ensure that the OTS agent answers every call within the time frame stipulated and in a professional and caring way for the guest
• Ensure that all requests taken by the OTS agent have been properly passed on to the correct department and followed up
• Work closely with the FOM to create a development plans for OTS agent
• Work closely with FOM regarding rostering for OTS agent

Your experience and skills include:

• Able to work 3 shifts
• Ability to communicate in English effectively.
• Good interpersonal and guest interaction skills.
• Meticulous and has an eye for detail.
• Good organizational and administrative skills.
• Knowledge of OPERA software is preferred.
• Service-oriented.
• Desire and ability to train and develop ambassador.
• Maintain awareness of industry trends.
• Initiate contacts and establishes rapport easily.
• Assert point of view directly yet tactfully.
• Organise time and work efficiently.

Your team and working environment:

• In alignment, with Sofitel\'s passion for luxurious hospitality, we strive to build a team of dedicated individuals with expertise to create an unforgettable experience for our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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