Job Description

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Reservations Manager

Manage the Reservations Department to ensure highest conversion of reservation enquiries and maximum average room rate at all times.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Uniform and meals are provided

What you will be doing:

Reservations

• Direct the reservations team to maximise the sales of rooms and facilities, and at all times monitor quality of reservations, statistical information provided and inter-departmental communications.
• Lead the Reservations team to effectively carry out bookings for guests, ensuring a smooth and efficient process for them.
• Efficiently follow up with all requests for reservations and ensure that they are recorded accurately.
• Ensure the consistent updating of the Opera system through updating rate systems, validity dates, mail messages and availability control.
• Ensure that all reservations that are loaded into the PMS system are up to date.
• Monitor closely the reservations relating to regular clients to ensure that all information is correct, promoting efficiency and reduced check in time.
• Monitor occupancy for upcoming days, judge busy periods and request assistance as required.
• Closely monitor allotments and ensure all are being utilised and not oversold.
• Monitor reservation ambassadors constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Ensure that all pre check-in procedures are followed through.
• Keep track of all offers, options, confirmations, reminders, deposits, billing and no shows.

One Touch Service

• Ensure OTS agent complies with Sofitel brand standard.
• Ensure the OTS agent delivers and completes all the paperwork required for Front Office/ Reservations within the time frame required
• Ensure that the OTS agent answers every call within the time frame stipulated and in a professional and caring way for the guest
• Ensure that all requests taken by the OTS agent have been properly passed on to the correct department and followed up
• Work closely with the FOM to create a development plans for OTS agent
• Work closely with FOM regarding rostering for OTS agent
• Any other duties assigned by your manager.

Your experience and skills include:

• Minimum of 3 years hotel operational experience
• Ability to communicate in English effectively.
• Good interpersonal and guest interaction skills.
• Meticulous and has an eye for detail.
• Good organizational and administrative skills.
• Knowledge of OPERA software is preferred.
• Service-oriented.
• Desire and ability to train and develop ambassador.
• Maintain awareness of industry trends.
• Initiate contacts and establishes rapport easily.
• Assert point of view directly yet tactfully.
• Organise time and work efficiently.

Your team and working environment:

• In alignment, with Sofitel\'s passion for luxurious hospitality, we strive to build a team of dedicated individuals with expertise to create an unforgettable experience for our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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