Job Description

To solution, design, develop, implement and support ServiceNow tools
To solution, design, develop, implement and support ServiceNow tools
1. Understand Operation business needs and translate into technical requirement
2. Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
3. To design, develop, configure, test, implement, support and maintain ServiceNow solutions.
4. To support post implementation tasks including, troubleshooting, administration, patching and upgrades;
5. To work with stakeholders and recommend best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and Project and Portfolio Management (PPM).
6. Lead in POC/POV, product evaluation and tech refresh activities

Skills Required