In Service deals : Maintain active overview of in-service deal operations and financials, and launch / drum beat actions with the respective functions to ensure high service level and improve profitability
New Campaigns: Lead/support design activities on new campaigns - aligning customer requirements with existing capabilities and identifying gaps
Future Design: Manage improvement / enabler projects to boost Solutions performance/profitability and to grow the Solutions portfolio in alignment with Solutions Design Director
Job Responsibilities
Implement service operations at new customers using existing processes.
Secure continuous operations, in collaboration with customer local teams (where applicable)
Monitor financial performance and support AOP / FCx activities
Identify and develop process improvements in order to increase performance and reduce costs.
Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.
Integrate service extensions into customer’s operation.
Document process customizations and create the Operations Manual
Secondary Responsibilities
Perform data analysis.
Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.
Job Requirements
Degree in engineering, computer sciences or business administration with more than 3 years of work experience
Project management and/or process design experience
Knowledge of SAP (experience of SD Module- AP1 will be a plus) and Spec2000
Able to analyze large data packages. Programming skills will be a plus
Experience dealing with aviation MRO’s, airlines or suppliers will be a plus
Basic knowledge of financial reporting and terminology
Strong analytical skills combined with social competences
High level of energy, persistence and “can do” attitude
Customer oriented
Team player
Open minded. Experience dealing with different environments/cultures
High professional integrity and ethical standards
Available for occasional international travel
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