Job Description

This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.The Opportunity
We are seeking an experienced Solutions Consultant to join our dynamic Sales and Marketing team. The ideal candidate will be responsible for developing and executing strategic marketing initiatives in collaboration with our customers and partners. This role requires a strong blend of marketing expertise, relationship management, and a results-driven mindset to maximize the impact of our business development.Day-to-Day Responsibilities

• Perform maintenance for credit card applications on a mainframe platform.
• Manage configuration of product source code.
• Provide support and assistance to customers, addressing their queries and ensuring satisfaction.
• Identify, diagnose, and resolve reported issues promptly.
• Disseminate updates and new developments related to products.
• Develop and test programs using COBOL in a mainframe environment.
• Provide maintenance and support for tools necessary for credit card applications, including simulators and HSM.
• Participate in the preparation and execution of quarterly patch releases for customers.
• Manage the Product Support Hotline, ensuring timely and effective responses.
• Maintain a strong understanding of the software development life cycle.
• Apply knowledge of credit card processing to support tasks.
• Undertake additional support tasks as required by the team.

What are we looking forWe look for big thinkers. People who can drive positive change, step up and show what\'s next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Bachelor\'s degree in Computer Science, Information Technology, or a related field.
• Proficiency in COBOL programming and mainframe platforms.
• At least 3 years of experience in credit card processing and related applications.
• Strong problem-solving and analytical skills.
• Excellent communication skills, both verbal and written.
• Ability to work effectively in a team and independently.
• Familiarity with configuration management and support systems.
• Understanding of software development life cycle processes.
• Customer-focused attitude with a passion for delivering quality support.
• Experience with product source code management.
• Familiarity with simulators, HSM, and other credit card application tools.
• Previous experience in a customer support or solution consultant role.

Perks & BenefitsAt Worldline you\'ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Hybrid work model
• Birthday Leave plus more

Shape the evolutionWe are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you\'ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.Learn more about life at Worldline at jobs.worldline.comDate: Oct 18, 2024Date: Oct 18, 2024Brand: WorldlineBrand: WorldlineCategory: Technology - IT supportCategory: Technology - IT supportContract Type: PermanentContract Type: PermanentLocation:Singapore, Singapore, SGLocation:Singapore, Singapore, SG

Worldline