Job Description

Company: Mercer

Description:

Welcome to Brighter!

Ready to be part of a company that is not only leading the market, but transforming in the most exciting way? In Singapore, we are a team of experts who believe in building brighter futures for our clients and community by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and wellbeing.

At Mercer, we walk the talk:

• Voted #1 HR Consulting Company globally
• Recognized as Asset Consultant of the Year for 4 consecutive years by Asia Asset Management
• Named Best Employee Engagement Consultancy and Best Corporate Wellness Provider by Human Resources Online
• Great Package and Recognition Programs
• Energetic & flexible environment surrounded by supportive colleagues

Are you an experienced operations professional and seeking for a chance to step into a unique and challenging role where you can grow further professionally?

• An opportunity to work for a market leader

• Work in a fast-paced, energetic, action-oriented, and stimulating environment

• Be part of a dynamic and supportive team

Mercer Marsh Benefits is seeking a dynamic and ambitious Project Manager with 5 years of demonstrated experience to be part of the Global Health Delivery team. The mission of the team is to provide an exceptional customer experience with a focus on simplifying processes, leveraging best practices and a strong engagement model for both colleagues and the businesses.

What can you expect?

• This role works independently on projects, consistently applies critical thinking, manages activities against project scope and budget, and mentor\xe2\x80\x99s others on one or more implementation technical functions
• Responsibilities includes adherence to and continual improvement of best practices and documentation standards, keeping management apprised of progress and risks, partnering, and communicating effectively with other project team members, and executing the function efficiently, accurately and timely on each client project.

We will count on you to:

• Become a champion of MMB best practice for project management framework.
• Become subject matter expert on MMB\xe2\x80\x99s technology solution.
• Project-manage solution implementation (new implementations/migrations/renewal activities/change requests).
• Adhere to the implementation methodology for the client delivery i.e., Initiation; requirements; documentation; design & configuration; testing & UAT; go live; project closure.

• Articulate and implement MMB\xe2\x80\x99s portal services and solution to clients effectively.
• Connect with clients to collect requirements, acquire input, and communicate MMB\xe2\x80\x99s plans and deliverables.
• Document various client requirements and acquire client signoff before system configuration.
• Act as the interface between the system configuration team and other parties (clients and other MMB units).
• Undertake test planning and execution of the system prior to the client user acceptance testing.
• Interface with other teams in MMB (e.g. Client management teams, system configuration team and service center) for optimal service delivery and issue resolution.
• Maintain effective change control to ensure successful on-time and on-budget delivery.
• Manages customer expectations, resolves project conflicts, and delivers the assigned project on time.
• Act as the escalation point for issues related to solution delivery.
• Provide status reporting and issue escalation to solution delivery lead.

What you need to have:

• Degree in information technology or relevant field.
• 5 years and above of experience in operations and technology in the insurance/financial services industries.
• Proven ability to manage projects of varying complexity successfully.
• Proficient verbal and written communication skills in English.
• Ability to read, write, understand, and communicate system requirements documentation.
• Quantitative, fact-based approach to decision making.
• Demonstrated financial acumen and commercial mind-set.
• Effective time management, analytical and problem-solving skills.
• Ability to operate/navigate in a multi-cultural business environment.
• Proven stakeholder and vendor management skills.

What makes you stand out:

• Strong customer focus and detail oriented.
• Demonstrates strong MS Project skills & experience and advanced MS Office skills.
• Previous experience of Employee Benefits, brokerage or managing the delivery of HR information system is an advantage.
• Darwin HR Benefit System knowledge and Flexible Benefits implementation experience is a plus.
• Lean Six Sigma and/or Project Management certification preferred.

At Mercer, we are as invested in creating brighter futures for our people as we are for our clients. Now is a great time to join a global organization that\xe2\x80\x99s leading on critical market issues. Welcome to Brighter!

MERCER

believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer\xe2\x80\x99s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of (NYSE: MMC), the world\xe2\x80\x99s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including , and , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter .

Marsh McLennan