Job Description

RINA is currently recruiting for a South East Asia & India Marine Commercial Support Advisor to join its office in Singapore within the Marine Asia Region Division.MissionThe Commercial Support Advisor plays the role in the administrative aspects of customer interactions, offer management, and basic pricing. This position supports the commercial team\'s efforts to provide efficient and effective services to clients while ensuring accurate record-keeping and contributing to marketing intelligence efforts.Key Accountabilities1. Customer Data Management:
- Create and maintain accurate customer records in the database.
- Ensure that customer information is up-to-date and complete.
- Handle customer inquiries related to account information and updates.
2. Offer Emission and Simple Pricing:
- Assist in the creation and emission of offers for clients.
- Implement and manage straightforward pricing strategies in collaboration with the sales team.
- Ensure consistency and accuracy in offer documentation.
3. Administrative Support:
- Provide administrative support for the commercial team, including document preparation and data entry.
- Maintain organized files and records related to customer interactions and offers.
- Collaborate with team members to streamline administrative processes.
4. Customer Communication:
- Communicate effectively with clients regarding offers, pricing, and relevant updates.
- Ensure prompt and professional responses to customer queries.
5. Data Analysis and Reporting:
- Assist in data analysis tasks related to customer interactions, pricing, and market trends.
- Generate reports to support decision-making processes within the commercial team.
- Contribute to the improvement of data analytics and reporting processes.
6. Documentation and Record Keeping:
- Maintain accurate and organized records of customer interactions and transactions.
- Document details of offers, pricing agreements, and other relevant information.
- Ensure compliance with company policies regarding record-keeping.EducationHigh School Diploma/GED in Business Administration Finance ManagementQualifications- While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. This could include internships, part-time roles, or volunteer experience.
- Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.
- Basic computer skills are often necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project\'s technical, environmental and safety - and sometimes also economic and financial - sustainability.At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.#LI-FY1

RINA