Perform general receptionist and administrative duties
- Perform data entry using Customer Relationship Management (CRM) - Ensure proper documentation and filing system
Excellent telephone etiquette
Book and conform appointments via phone calls, and/or SMS
Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
Attend to customer\xe2\x80\x99s enquiries
Manage customer\xe2\x80\x99s appointment bookings
To deliver all customer service with excellence
Guiding and training new staff members to promote internal growth
Job Requirements
Experience in retail or telemarketing experience will be an added value
- Able to work retail hours (11am-9pm) including weekends (10am-6pm) & PH - Cheerful & out-going characteristic
Customer-oriented
Have basic PC skills
Must be able to communicate with English & Chinese speaking customers (To provide consultation and recommend suitable treatments to English and Chinese speaking customers)
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