Job Description

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you\'ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day. SPARE PARTS Manage General Order Management which includes order entry, backlog management, coordinating of material shipments, ensuring on-time delivery and accurate invoicing of parts shipments based on sales orders. Interact with regional distributors and address spare parts inquiries, which includes providing quotations, verifying stock availability and handling shipment-related matters. Collaborate with Global Spare Parts team to ensure spare parts order fulfillment, maintain spare parts quality, resolving MOQ issues and address distributors\' feedback. Liaise with Regional spare parts teams in both USA and EMEA to facilitate intercompany purchase order placement. Liaise with warehouse\'s outbound team to coordinate outbound shipment arrangements. Liaise with freight forwarders to ensure competitive pricing and arrangements. WARRANTY Handle in-warranty/out-warranty exchange requests. Generate credit notes for distributors after approval of RMA warranty claims. Collaborate with Distributors\' Service Centers, Regional Service teams, QSL (Australia), SEMAS (Korea), and Foundever (Manila Call Center) to resolve warranty issues. Coordinate closely with the Global Technical Support and Quality Team to address warranty matters. CUSTOMER SERVICE Maintain the APAC customer service flow for uploading into Salesforce. Support the Customer Service Manager in preparing slides and handling project-related tasks. HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com) About HARMAN International HARMAN (harman.com) designs and engineers connected products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services. With leading brands including AKG\xc2\xae, Harman Kardon\xc2\xae, Infinity\xc2\xae, JBL\xc2\xae, Lexicon\xc2\xae , Mark Levinson \xc2\xae and Revel\xc2\xae, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. HARMAN also is a technology and integration services leader for the Automotive, Mobile, Telecommunications and Enterprise markets. More than 25 million automobiles on the road today are equipped with HARMAN audio and infotainment systems. The Company\'s software solutions power billions of mobile devices and systems that are connected, integrated, personalized, adaptive and secure across all platforms, from the work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics. HARMAN is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, brilliant career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!

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