Job Description

Sales Support Coordinator

Sales Support Coordinator
We are focussed on radically transforming how vessels perform their voyage by leveraging the latest digital technologies. Our Sales team are at the forefront of bringing our vision of a Smart Marine Ecosystem to our customers and now we have an exciting permanent opportunity for a Sales Support Coordinator to join our APAC Sales team in Singapore.
As a Sales Support Coordinator you will support the APAC Sales team by taking responsibility for daily customer interactions, providing excellent customer service, and executing inquiries and orders as per customer requirements.
This position is a permanent opportunity, and the preferred location is Singapore.
As a Sales Support Coordinator,
your work will focus on these responsibilities:

• Pro-actively provide first line support to a designated customer base.
• Strengthen our customer relationships be providing first class service to all enquiries
• Bring added value to the team through a consultative approach with our customers and identifying opportunities to upgrade their solutions.
• Create propositions, quotations, and support with customer negotiations in order to close deals using company strategy and management guidelines.
• Register and update sales information such as leads, contact information or opportunities in business systems (CRM, ERP)
• Handle customer calls and email requests and send sales information to customers (e.g. lead times, product descriptions)
• Monitor generic email inboxes for customer requests.
• Manage and monitor order processing, including acknowledgement of receipt of orders and registering orders within our systems (CRM, ERP) whilst ensuring that all information is entered is accurate for timely reporting.
• Communicate with the customer on the order handling process and status Support Reporting.
• Support with marketing activities when required and collate relevant market information and register it with our business systems.

To be successful in this role, we expect you to have:

• GCE O Levels and above, or minimum 2 years\xe2\x80\x99 experience in Sales Coordination role
• Experience with ERP system and Microsoft Dynamics CRM would be an added advantage
• Those looking for a head start in the marine industry are welcome to apply
• Responsive via calls and emails, with good communication skills to engage with different ranks of internal/external stakeholders
• Proactive, and has a keen eye for details
• Solution-oriented with problem solving skills
• Ability to meet tight timelines due to vessel schedules
• Ability to work independently, and as part of a team
• Good command of English, verbal and written
• Training will be provided to take on the appointed responsibilities

Why you and us
We have an amazing team and a clear purpose to exist. We are passionate about the work we do and hope to find a colleague with a shared passion for smart technologies and a sustainable future.

All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps
Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 17 May 2023 by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to HyunJoo Kim, Talent Acquisition Specialist (hyunjoo.kim@wartsila.com) with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).