Job Description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.


Reporting to the Team Lead, this role is part of the Distribution Services Department and is responsible for managing operations-related tasks across multiple distribution channels.

Position Responsibilities:

Provide operational support for Offboarding processes and Distributor Records Management activities. Act as the subject matter expert for Adviser Rules within Offboarding modules, including Resignation/Termination, Orphan Policy Assignment, Debt Recovery, Appeal Reviews (where applicable), and Representative Records. Partner with IT and cross-functional stakeholders to drive successful implementation of system enhancements. Regularly assess and update business rule guidelines to ensure alignment with distribution operations. Conduct periodic reviews to evaluate and improve the efficiency and effectiveness of operational workflows, processes, and policies. Perform quality assurance checks to ensure adherence to regulatory standards and audit sampling requirements. Compile and review summary reports and presentation materials to support management reporting. Contribute to operational projects and initiatives aimed at enhancing future ways of working, as assigned.

Required Qualifications:

Diploma or Bachelor's Degree in Accountancy, Finance, Business Administration, or a related field. 2 to 5 years of experience in the life insurance with Finance experience is an advantage. Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint; familiarity with Power BI is an advantage. Strong business analysis and problem-solving skills. Excellent interpersonal and communication abilities. Proactive mindset with a willingness to improve existing processes and adapt to change. Detail-oriented, meticulous, and capable of managing large volumes of data accurately.

When you join our team:

We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid