Job Description

JOB SCOPE

Administrative Functions

• Ensure all team members adhere to the standard operating procedures and policies.
• Updating of team members attendance and temperature log sheet.
• Observe department\'s standard operating procedures.
• To observe all measures in place.
• To work towards the company mission and vision, to meet customer satisfaction and exceed
• expectations each and every time for return patronage.
• Ensure that excellent service is provided to customers in a prompt, friendly and courteous manner.
• Maintain the highest standard of service in order to provide customer satisfaction and the best possible customer experience.
• Able to handle customer requests tactfully, including offering alternative solutions to customers when services requested are not available.
• Always strive to meet and exceed customers\' expectations and satisfaction with prompt and reliable services. Handle dissatisfied customers and rectify their complaints in order to satisfy their needs.
• To be receptive to customers\' feedback with due patience and diligence.
• Provide general secretarial support to the clients.
• Ensure a smooth running of the team\'s day-to-day operations.
• Assist in coordinating department events and organize team building events for the team.
• Maintain the cleanliness of working areas and be involved in energy conservation.
• Updating of checklist and ensure proper handover of tasks.
• Equipped with basic knowledge of property information.
• Attend Corporate Social Responsibility (CSR) and Eco 360 activity as assigned immediate manager.
• Contribute sustainability actions as required by the department.
• Attend quarterly department training
• Maintain physical stamina and proper mental attitude to handle the job function and provide customer service to events.
• To be cross trained and to be competent at the cross trained location and adhere to the immediate manager\'s deployment arrangement.
• Encouraged to contribute ideas that can help with the improvement of department\'s work process.
• Perform any other duties as assigned by the immediate manager and head of department.

Departmental Functions

• Ensure proper handing/taking over of duties.
• Able to adjust to working hours based on operations / events.
• AM shift starts at 0700hrs except on Sundays at 0500hrs (New Creation Church operations).
• Conduct daily rounds / walk through and ensure the rooms are clean and ready for the events of the day.
• Conduct Public Area Department (PAD) daily briefing, which covers events of day and WSH aspects.
• Conduct daily rounds to ensure TM on duty to ensure meeting rooms, halls, staircases and washrooms always kept highest standard of cleanliness, according to department\'s standard.
• To report defects to Facilities team.
• Ensure compliance of WSH regulations and report any violations to WSH WhatsApp group.
• Assist with DILAP check for events.
• To work closely with Public Area Department (PAD) department and supervise cleaning activities
• (Cleaning is an exclusive service in MBS).
• Support sustainability initiatives such as offsite sorting, waste removal, recycle bin and recycle trash bag stand and impact statement.
• Check halls before they are released for car park usage.
• Ensure carpeted conference space are vacuumed and cleaned and all eco, recycle bins or expo bins are cleared daily.
• Ensure exhibition halls are cleaned and scrubbed before event move-in.
• Ensure no equipment and tools are left behind by the end of every event.
• Responsible for updating all daily follow-ups.
• Able to utilize EBMS and expo calendar to keep updated on events.
• Perform control checks on all cleaning equipment, inventory, maintenance, and repairs monthly.
• Handle and operate cleaning equipment.
• Able to operate forklift and handle scrubber machine whenever required.
• To attend all meetings and trainings required.

JOB REQUIREMENTS

• Able to work with minimum supervision.
• Able to multi-tasks and work under pressure.
• Excellent command of English, Chinese and one other language a plus.
• Get along with fellow team members/other Departments and work as a team.
• Be willing to work any day of the week and any shift, long hours when necessary.
• Must have the stamina to be able to walk a significant distance during daily routine checking.
• Positive attitude, self-motivated with lots of initiative.
• Possess excellent interpersonal, customer services and communication skills.
• Meet the attendance guidelines of the job and adhere to Departmental and Company policies.
• Work with internal management and team members, as well as outside support, to develop and maintain a continuing atmosphere of peak comfort and safety.
• Able to interact and communicate with all levels of staff and management.
• Able to respond immediately to all emergency situations and calls.
• Handle stressful situations. Respond calmly and make rational decisions, when handling conflicts.
• Be familiar with all policies and procedures affecting the Department.
• Mature disposition, and have a well-groomed, professional appearance.
• Proof of authorization / eligibility to work in Singapore (applicable to non-Singaporean).
• Experience in or related industry is an advantage
• An added advantage to have the prescribed qualifications
• Minimum one to two years as supervisor in housekeeping or service-related field required.
• Proficient in MS Office Applications (Word, Excel, PowerPoint).
• To have valid forklift license
• To be able to operate scrubber machine

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

Work could be physically demanding at times during a fast-paced, busy, and somewhat stressful space and environment.

Will be required to work outdoors as and when need arises. To maintain physical stamina during traffic marshalling and to be able to walk a significant distance during patrolling.

Maintain proper mental attitude while dealing effectively with guests, management, team members, and outside contractors while working under pressure and meeting deadlines.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 21 Sep 2023 Singapore Standard Time
Applications close:

Marina Bay Sands