Job Description

Role Responsibilities Job Summary * The role holder will be primarily responsible for Outsource Vendor Management and Governance. * The role holder is expected to manage vendor SLA review, Contract review with SCM team, conduct Monthly Servic Role Responsibilities Job Summary The role holder will be primarily responsible for Outsource Vendor Management and Governance. The role holder is expected to manage vendor SLA review, Contract review with SCM team, conduct Monthly Service Review Meeting and follow through with action plans, yearly site visit and BCP execution. To continuously monitor the stock position at the vendor site through reports and raise necessary orders to ensure no shortfall of stock situation. The role holder shall be responsible for ensuring vendor is in compliance with Group Policy and Standards local laws and regulations, controls and procedure of the Bank. The role holder shall be responsible for timely completion for documents eg PRR, TPSA as required by Outsourcing Governance. The role holder shall be responsible for resolving client complaints and queries pertaining to the areas under his / her responsibility. The role holder is expected to continuously review the opportunities to improve processes that may result in efficiencies, and proactively work toward risk mitigation, etc. Strategy Drive culture of continuous improvement through adopting new ways of working. Drive seamless change delivery through effective project management and business support. Outsource Vendor Management and monitor vendor SLA Risk Management Pro-active and effective risk management focussing on improving self-identification of issues to reduce residual risk with strong governance and focus on external outsourced partners, controls and conduct. Timely submission of documents as required by Outsourcing Governance. Regulatory and Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Product / Business Risk Groups (Business Risk, Information and Cybersecurity, Data Protection) Outsourced partners Legal and Compliance Our Ideal Candidate 1+ years of vendor management experience in Retail banking operations preferably with credit card background in Singapore / ASEAN region Experience in managing projects / change management in the related domain will be an added advantage Highly organised with good communication skills Stakeholder management capabilities Able to work and learn quickly in a fast paced and dynamic environment Prepared to commit for the long term - We are developing the individual for the long term Role Specific Technical Competencies Proficient in Microsoft Office Process Improvement Process Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website