Job Description

Main Objective

• Spearhead the area performance through various Performance Forums.
• Ensure area performance in line with designated Performance Management Tool.
• Prepare, drive and lead Performance Calls as per designated schedule.

• Responsible for coordinating relevant sales matters related to the Region.
• Drive the highest levels of quality towards our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.
• Drive performance across all Areas within the Region by exceeding Quality promises and KPI deliverables.
• Guiding Areas regarding Segmented Verticals and Customer Segmentation.
• Monitor portfolio data quality maintenance (catalogues).
• Drive and support key sales targets implementation and set-up of related processes (account plans, visits, portfolio coverage, opportunities, etc).
• Ensure Sales Meeting cadence is adhered to in the Areas.
• Sales Force module and process owner.
• Monitor and drive Sales Force usage.
• Rollout relevant Sales Trainings.
• Sales soft skill & product trainings.
• Partake in the sales planning and resource allocation exercise with the areas.
• Support and drive action plans related to customer survey.
• Conduct and assist in Area Visits.
• Support and drive performance across all Areas within the Region by exceeding key performance indicators deliverables.
• Lead performance calls with Areas and relevant stake holders with the goal of improving the regional performance .
• Grow knowledge and drive area usage of performance management tools.
• Monitor and drive continuous performance improvement across all Sales channels .
• Support and / or Implement Global, Regional and/or Area Sales performance related projects.
• Guiding Areas regarding Global, Regional and/or Area Sales performance related projects.
• Campaign Management.
• Support any and all product sales related roll-outs.
• External and internal Communication (Hapag-Lloyd Internal Portal and team sites updates).
• Potential representation in exhibitions and fairs.
• Ensure regional adherence to regulatory affairs and tariff filings where applicable.
• Support in generating weekly reports for comprehensive overview of Key Performance Indicators (KPIs).

• University degree and 5 years of relevant experience in the maritime industry or equivalent combination of education and experience
• Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others
• Demonstrated strong listening, verbal and written communication skills
• Self-starter, self-motivated, resourceful and responsive
• Demonstrated ability to be multi-task, set priorities, organize work and implement action items
• Ability to work effectively in a team environment
• Ability to take initiative and work under pressure
• Attention to detail, analytical, systematic and efficient way of working
• Ability to work in a team and motivate others
• Works well under tight deadlines

Hapag-Lloyd