Job Description

Transforming existing Contact center application (Pega CRM) ,using Customer Service workspace app module in D365 for BNYM client .

• Report to the customer’s offshore manager ,to lead the technical delivery of the solution ensuring the designs meet architecture and customer requirements that fully exploit the capabilities of Dynamics 365.

• Manage and mentor development team throughout the project delivery, providing team and technical leadership
• Liaise with other Dynamics 365 development teams also contributing to delivery of other areas
• Provide some hands-on development to the D365 solution as part of a dedicated Dynamics 365 development Scrum Team, including Designing and developing Dynamics 365 plug-ins using modern leading-edge technologies.
• Work with business product owners and business analysts to elicit requirements & assist in developing design specifications to maximise the benefit of Dynamics 365.
• Collaborate with other stakeholders/ end users in the software development lifecycle – PMs, Business Analysts, testing etc.
• • Bachelor's Degree with Strong experience as an application developer or equivalent with C#, ASP.NET background.
  • Strong experience in MS Dynamics 365 CRM Online Platform.
  - Experience with Microsoft Omnichannel\Customer service workspace \Customer service component configuration and Customization
  
  • Hands-on experience in developing PCF controls with React/FluentUI and integrate with Dynamics Modal App
  • Experience in working with power platform
  • Experience with Microsoft Dynamics 365 Service module or certification is desired
  • Experience in extending Dynamics capabilities utilizing plugins, actions, Custom pages, PCF controls, Power Automate and Java Scripting.
  • Experience in Azure Technologies especially Function App and Dev Ops.
  • Experience in requirements gathering, Analysis, designing and development using JavaScript, CSS and HTML solutions as well as utilizing development tools provided within the Dynamics CRM customization environment
  • Thorough understanding of MS Dynamics CRM Architecture and experience in xRM applications by using custom code
  • Experience in developing Dynamics CRM custom workflows, plug-in creation, and creation of custom integration solutions with third-party vendors
  • Hands-on experience is desirable on configuring and customizing Share Point workflows, Custom Web Part design and development
  • Experiences in SQL Server , XML, XSLT, CAML, Business Data Catalog, Forms Services, Excel Services, Report Center
  • Microsoft SQL Server Reporting Services and experience in integrating reports with CRM a plus
  • Previous experience on web security including single sign on and password management tools and standards
  - Experience with CRM Mobile features- Experience with advanced web development technologies like REST, JSON, WCF, oData, jQuery
  
  • Experience in integrating Dynamics CRM with Outlook and other Line of Business applications SAP, PeopleSoft, SharePoint.

Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Jun 06 2022
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