Job Description

Stage Picture:brenntag_other_1.jpgJobTitle:Sr Customer Service SpecialistLocation:Singapore/SingaporeEmployment Type:ArbeitnehmerSr Customer Service SpecialistOur team in Singapore currently has an opening for a Sr Customer Service SpecialistYOUR ROLE & RESPONSIBILITIESPosition SummaryThe Customer Care Specialist is responsible for order managing till fulfillment and responding to customer inquiries via email, phone or face-to-face in swiftly manner. He/she will be the contact point for internal & external customers, co-ordinate and collaborate all customer\'s order promptly and efficiently. Ensure all deliveries to customers are properly communicated to all parties, co-ordinate with Logistics/3rd party to ensure seamless deliveries, ensure customer\'s inquiries/complaints/feedbacks are handled promptly and appropriately, as well as to achieve high level of customer satisfaction all the time.Responsibilities and Duties:

• Focus on order processing, order fulfillment till delivery in promptly and accurately manner.
• Acknowledge customers\' email on queries/feedbacks/order placement within one working day.
• Follow up with customers to ensure high level satisfaction and determining future requirements.
• Ensure that customer\'s complaints/feedbacks are well investigated, resolved, and escalating the complaints/feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificate of analysis/compliance, applying inspection status.
• Prepare, generate and disseminate customer\'s reports on timely and accurately manner.
• Collecting and sustaining sales data and database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access of work documents, when needed.
• Always adhere to management systems and comply to standard operation procedures without fail.
• Participate in continuous process improvement project; as and when needed.
• Ensure compliance to the safety rules and measures stated in the WSH Risk Assessment.
• Refrain from any unsafe or negligent act that may always endanger yourself or others at workplace.
• Always use the personal protective equipment, to ensure safety at workplace.
• Responsible to participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
• Other duties as assigned.

YOUR PROFILEKnowledge and Skills Requirement

• Minimum GCE \'O\' level or Diploma level.
• At least 2 years working experience in related industry for senior position.
• Professional, effective communication skills, an attentive listener, and a great team player.
• Well-mannered, empathy, approachable, and well-disciplined in nature.
• Calm and patient when dealing with customer in complex situations.
• Reacts well under pressure, especially in a constantly changing organizational environment.
• Proficiency in Microsoft Office.
• Abide by Company\'s policies and procedures at all times.
• Always represent the Company in a professional manner.
• Keeping Company\'s information confidential.

OUR OFFERINTERESTED?We look forward receiving your application.

Brenntag