Staff Nurse / Senior Staff Nurse (nurse First) *only Singaporeans

Singapore, Singapore

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You will be part of the Nurse First team to provide advice over the phone to our patients. Your duties will include the following:

Identify key reason for call encounter and direct callers to appropriate care settings for clinical enquiries
Obtain history and information, assess and evaluate patient's acute medical concern over phone to determine appropriate site of care according to established guidelines and protocols
Provide clinical advice to callers based on their needs
Maintain accurate records of all call encounters and document all enquiries
Ensure calls are attended to and followed up in a timely manner
Participate in ongoing audit and improvement of Nurse First
Report the department's clinical and service performance and patient outcome/performance indicators as set
Involve in other duties as assigned

Requirement

Registered with Singapore Nursing Board
Preferably with 1-2 years of working experience in handling multi-channels (eg voice, email, video, chat)
Proven ability to work in a fast paced environment and handle stressful situations.
Ability to use good judgment in assessing difficult customer situations.

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