Job Description

Job Purpose

The Station Manager plays a key role in ensuring safe, secure, reliable and efficient operation of the station. As a Station Manager, you will:

• Be responsible and fully in-charge of the detailed daily operation of all facilities and services in a station in accordance with Work Instruction and Procedures
• Be required to handle and assist in all incidents and emergencies;
• Be required to conduct regular inspection and monitoring of station premises to ensure that facilities, equipment and structure within the station premises are in good working condition;
• Be required to respond to station, train and track related incidents to ensure the safety and security of our passengers;
• Supervise Service Ambassadors, Transit Security Personal and Assistant Station Manager in their daily duties and provide excellent customer service to our passengers to make their journey with SMRT a delightful one

Responsibilities

Safety and Security

• Ensure safety of passengers, employees, contractors and public in the stations
• Ensure safety and security procedures are understood and adhered to
• Oversee the Transit Security Officers in stations to safeguard and protect the people and property within stations
• Undertake security checks in the stations

Customer Service

• Ensure that the customer service standards are met
• Handle and manage demands from passengers with special needs

Reliability

• Open and close stations timely
• Promptly respond to station / train incidents and emergency

Leadership and People Management

• Manage and motivate station staff under his/her charge with direction from SOM or higher management
• Mentoring, guiding and coaching the novice and at-risk staff under their charge

Automatic Fare Collections

• Handling of Automatic Fare Collection including security, cash transactions, control of AFC keys and PSM/GTM log-on cards, and serialised tags/seals, access to the AFC/trolley store and AFC equipment, and retention period of AFC records

Station Operations, Equipment and Facilities

• Responsible for:

• Efficient performance of stations\' equipment
• Cleanliness and tidiness of stations
• Conservation of energy in stations
• Work closely with the cleaning contractors to ensure the standards of cleanliness in stations are met
• Report any equipment fault

Others:

• To meet the expected demands and targets set for station operations
• Improve the level of operation and customer service continually

Qualifications & Work Experience

• You should have a Diploma in an Engineering discipline with a genuine passion, energy and enthusiasm for a frontline customer service job.
• You will be required to work on 3 rotating shifts, including duties on weekends and public holidays. Successful candidates will undergo a structured training program to be equipped with the necessary knowledge and skills to perform the duty of a Station Manager.

Skills

• Customer service oriented
• Enjoy meeting people and handling technology systems and equipment
• Likes to work with people of all levels
• Committed and has passion for work
• Positive and open mind-set
• Meticulous and alert
• Ability to handle emergency situation in a calm and swift manner
• Ability to work independently and be a good team player
• Ability to lead and motivate people
• Ability to work under stress and pressure
• Ability to good spoken and written communication skills
• Effective interpersonal skills
• Proficient in English and preferably Mandarin or Malay
• Basic computer literacy

SMRT Trains Ltd was incorporated in 1987 and operates Singapore\'s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Service & Safety, Excellence

SMRT Corporation