Station Supervisor, Sentosa Express
Singapore, Singapore
Job Description
Station Supervisor, Sentosa Express
Job Purpose
The Station Supervisor is to lead the team of Operation staff for daily operations and to be the Person-In-Charge (PIC) for all incidents/complaints on site.
Responsibilities
- To supervise the team of Station Staff and Service Captains for day-to-day operations
- To plan the duty rosters
- To arrange for coverage of staff for absenteeism
- To be the PIC for incident handling and control on site
- To liaise with the Duty Officer for the handling of train service delays or incidents
- To monitor staff on site and to ensure that they perform their duties diligently
- To handle passengers\xe2\x80\x99 feedback or complaints
- To be the PIC of the crowd control plan and to deploy staff during activation
- To submit all necessary reports during the shift
- To perform 2 rotating shifts, including weekends and Public Holidays
Qualifications & Work Experience
NITEC or equivalent with at least one (1) year in a supervisory role.
Skills
- Working experience in a frontline customer service industry and ability to work under stressful situations.
- Possess experience in managing a group of staff, enjoys communicating with people from all levels.
- Able to calmly respond, handle and resolve operational issues and incidents.
- Able to multi-task effectively when responding to operation requirements.
Strides International Business is a business arm of SMRT Corporation Limited.
Anchoring on strong operations, maintenance and service (OMS) experiences, transport planning expertise, as well as engineering capabilities, Strides International offers end-to-end design-build-operate-maintain-transfer solutions and services to deliver reliability and safe journeys
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Job Detail
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Job IdJD1386600
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned