Job Description

Job Purpose

The Station Supervisor is to lead the team of Operation staff for daily operations and to be the Person-In-Charge (PIC) for all incidents/complaints on site.

Responsibilities

• To supervise the team of Station Staff and Service Captains for day-to-day operations
• To plan the duty rosters
• To arrange for coverage of staff for absenteeism
• To be the PIC for incident handling and control on site
• To liaise with the Duty Officer for the handling of train service delays or incidents
• To monitor staff on site and to ensure that they perform their duties diligently
• To handle passengers\' feedback or complaints
• To be the PIC of the crowd control plan and to deploy staff during activation
• To submit all necessary reports during the shift
• To perform 2 rotating shifts, including weekends and Public Holidays

Qualifications & Work Experience

NITEC or equivalent with at least one (1) year in a supervisory role.

Skills

• Working experience in a frontline customer service industry and ability to work under stressful situations.
• Possess experience in managing a group of staff, enjoys communicating with people from all levels.
• Able to calmly respond, handle and resolve operational issues and incidents.
• Able to multi-task effectively when responding to operation requirements.

Strides International Business is a business arm of SMRT Corporation Limited.

Anchoring on strong operations, maintenance and service (OMS) experiences, transport planning expertise, as well as engineering capabilities, Strides International offers end-to-end design-build-operate-maintain-transfer solutions and services to deliver reliability and safe journeys

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence

SMRT Corporation