Job Description

Engineer, Storage/ Backup System/ Level 1
Skillset Category Common
Mandatory Skills Storage Area Network (SAN)
Preferred Skills
Brief To assist in configuring, maintaining, and troubleshooting at least two enterprise storage platforms, such as Huawei, Dell(SAN/ECS), Hitachi (HDS), or NetApp. Additionally, you will work with Brocade SAN fabric management. The role requires strict adherence to the bank's compliance, security, and operational standards.
Storage Administration & Support

• Perform on-boarding, configuration, monitoring, and troubleshooting of SAN/NAS systems.

• Assist in firmware and software upgrades to maintain system supportability.

• Implement storage changes in compliance with standard processes and guidelines.

• On-site Data Center support for system maintenance and break-fix tasks.

• Support patching, break-fix and disaster recovery operations.

• Conduct performance tuning and capacity planning to optimize storage utilization.

• SAN Fabric & Connectivity

• Assist in the configuration and management of Brocade SAN switches.

• Monitor SAN fabric health, troubleshoot connectivity issues, and escalate as needed.

Incident & Problem Management

• Attend to incident/issue calls and provide prompt update to the management.

• Troubleshoot storage-related issues and support system recovery efforts.

• Escalate major incidents and work with senior engineers to resolve complex problems.

• Perform root cause analysis and implement preventive measures.

Compliance & Process Adherence

• Maintain accurate storage asset inventory and documentation.

• Follow security policies and access control guidelines.

• Ensure full compliance with bank regulations, risk management frameworks, and audit requirements.

• Participate in internal and external audits, addressing compliance gaps where necessary.

Collaboration & Continuous Improvement

• Work with application, infrastructure, and operations teams on storage-related tasks.

• Learn and apply new technologies to improve efficiency, automation, and supportability.