Job Description

Duties and Responsibilities
Plan, forecast, and execute food and beverage orders.
Process customer complaints patiently.
Plan alternative recipes for customers with special dietary needs.
Check food and beverage supplies and place orders when needed.
Track and order shipments.
Ensure adherence to food, health, and safety standards.
Communicate and build strong relationships with suppliers.
Plan, hire, train, oversee and manage the members of staff.
Oversee and supervise the welcoming of customers.
Always strive towards an exceptional customer experience.
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff by recruiting, selecting, orienting and training employees
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensure availability of merchandise and services by approving contracts; maintaining inventories
Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
Secure merchandise by implementing security systems and measures
Protect employees and customers by providing a safe and clean store environment
Maintain the stability and reputation of the store by complying with legal requirements
Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
Contribute to team effort by accomplishing related results as needed
Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyze sales figures and forecast future sales
Analyze and interpret trends to facilitate planning
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments
Organize special promotions, displays and events
Update colleagues on business performance, new initiatives and other pertinent issues
Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
Promote the organization locally by liaising with local schools, newspapers and the community in general
Strong analytical and planning skills;
Good communication and presentation skills;
Excellent problem-solving skills;
Oversee day-to-day operations
Design strategy and set goals for growth
Maintain budgets and optimize expenses
Set policies and processes
Ensure employees work productively and develop professionally
Oversee recruitment and training of new employees
Evaluate and improve operations and financial performance
Direct the employee assessment process
Prepare regular reports for upper management
Ensure staff follows health and safety regulations
Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)