Job Description

Career Opportunity: TaFF is looking for a matured and responsible individual to join its retail team at Design Orchard Retail Space (DORS) and be in charge of every aspect of the day-to-day supervision of the outlet, including sales, staffing duties, stock and resource management.

The Role: Reporting to the General Manager of DORS, the Store Manager will have to work on the retail shop floor, being connected with the customers and staff. Primarily, he/she will have to ensure that staff give great customer service as well as to monitor the overall performance of the store.

Responsibilities:

• Meets sales goals by manages, motivates, mentors the team and to provide appropriate feedback to staff;
• Manages stock levels and makes key decisions about stock control;
• Oversees product pricing, maintains statistical and financial records;
• Ensure high level of customer satisfaction through excellent service;
• Handles frontend customer service feedback;
• Ensure safety, security and administration policies and procedures are adhered to;
• Takes care of retail staff’s career development by having periodical conversations with staff, conducting appraisals as well as organising training programs to upskill staff;
• Maintains awareness of market trends in the retail industry; understands forthcoming customer initiatives.

Prerequisites: You should possess minimum 5 years of experience in managing retail store and team preferably in a multi-label retail setup.

Other prerequisites and preferred attributes include:

• Ability to commit to retail hours, 5 days per week
• Outstanding communication and interpersonal abilities
• Excellent planning, organising, leadership and motivation skills
• Ability to work under pressure and handle challenging situations
• Customer oriented and operation savvy
• Ability to coach and mentor team members to achieve greater heights
• Ability to inspire and motivate team members
• Ability to perform store analysis and reporting
• Proficient in Microsoft Office

Application: We offer attractive perks including flexi-benefits to our employees. If you think you are the right fit for the role and wish to be part of the TaFF team, you are welcome to apply at https://jobs.taff.org.sg/ with a cover letter and your CV.