Job Description

Company Description

Being a Store Manager at H&M is not about being the big boss \xe2\x80\x94 it\xe2\x80\x99s about inspiring and motivating people to achieve great results. Our successful Store Managers all have excellent leadership skills and a sharp eye for business. Propelled by an enhanced personal drive, they excel at coaching and inspiring others.



Your role as a Store Manager is to put the customer at the center of everything you do. You need to ensure the highest possible level of customer service and make sure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store, as well as follow up on the results. You will also manage recruitment, training and development of the Sales Advisors and the Store Management team. Our business is your business, so when you grow we grow.

Key responsibilities
Sales & Profit

• You regularly analyze and follow up on your store\xe2\x80\x99s KPI and take actions accordingly to maximize results.
• With initiative, collaborative and strong commercial mindset, you prioritize and take actions in your store to deliver great customer experience, making positive impact on sales.
• Together with your Store and Area team, you ensure scheduling maximizes conversion & customer experience within the hours plan, in line with sales budget.
• Ensuring that your store meets H&M standards, you work with active feedback and follow up on customer service, garments level, visual presentation, store operation best practices and maintenance of store according to the Customer Experience Tool.
• You ensure a healthy and safe environment by active identification of potential risk, threats, opportunities, loss and prevention, and follows up by taking actions ensuring guidelines are followed by your team.

• You manage the recruitment, training, development, succession planning and growth of your team.
• This is achieved by consistent performance management, ensuring feedbacks, development plans and expectations are communicated in an inspiring way through frequent check-ins.
• You work actively with talent and leadership development in your team by leading with example, close coaching approach and bringing our Culture and Value to life.
• You ensure regular and clear communication with your team on business performance, brand\xe2\x80\x99s direction, as well as country and area goals strategy.

• Track record in delivering great sales, profit, customer experience and built great teams.
• Leadership experience with high level of trust and integrity, clear vision, goals and result driven with a deep interest in developing people.
• Team player with positive, motivated and collaborative mindset, living the H&M Values to the fullest.
• Inspiring and excellent communicator with strong feedback culture, straightforward and open mindedness.

H&M