Job Description

Responsibilities

manage store operations lead and supervise a team of Assistant Managers, Supervisors and Crew ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment maintain guidelines of food preparation to ensure that desired quality and standards are achieved coach staff in providing excellent service experience to all customers handle all customer queries and feedback in a professional and timely manner ensure compliance to food safety, hygiene and sanitation standards according to statutory guidelines ensure that policies and standard operating procedures are strictly adhered to handle selection and recruitment of staff monitor work performance of all staff and enforce discipline when necessary ensure on-the-job training is conducted for all staff check on supplier operations and provide feedback to the Supply Chain Department if necessary

Requirements

GCE 'O' level at least five years of relevant working experience in the food and beverage industry (experience in Japanese cuisine will be an added advantage) a natural leader, highly communicative to lead and motivate staff quality-driven with good understanding of local food and beverage trends trained eye for detail and customer-centric ability to work in a fast-paced environment

Work environment

stores located islandwide * 5.5 days per week (able to work on weekends and public holidays)