Job Description

We are seeking a dedicated and experienced Food Store Manager to lead our team and oversee the daily operations of our food retail outlet. The ideal candidate should have strong leadership abilities, excellent communication skills, and a passion for delivering high-quality food and exceptional customer service.

Key Responsibilities

Oversee day-to-day store operations to ensure smooth and efficient workflow




Supervise, train, and motivate frontline staff to maintain high service and operational standards




Monitor food preparation processes to ensure compliance with food safety and hygiene regulations (SFA standards)




Manage inventory, ordering, and stock control to minimise wastage and ensure product availability




Handle cash flow, daily sales reconciliation, and basic administrative duties




Plan staff schedules and ensure adequate manpower during operating hours




Address customer enquiries and resolve complaints promptly and professionally




Implement and maintain standard operating procedures (SOPs) and company policies




Work closely with management to achieve sales targets and operational KPIs

Requirements

Minimum Diploma or equivalent; Diploma in F&B / Business Management is an advantage




At least 2-3 years of relevant working experience in F&B / retail industry, with at least 1 year in a supervisory or managerial role




Strong leadership, interpersonal and communication skills




Good organisational skills and attention to detail




Knowledge of food safety regulations and store management procedures




Able to work in a fast-paced environment, including weekends and public holidays




Proficient in basic Microsoft Office applications (Excel, Word)




Candidates with relevant experience may be considered for a higher position