Job Description

Job Responsibilities:

Lead and supervise the store team to achieve sales, service, and operational excellence. Manage day-to-day store operations, including staff scheduling, inventory control, merchandising, and cash management. Ensure consistent delivery of high-quality customer service and uphold company service standards. Maintain and ensure store cleanliness, visual merchandising, and display standards are met at all times. Monitor sales performance, analyze reports, and implement strategies to achieve business targets. Handle customer inquiries, feedback, and complaints in a professional and efficient manner. Provide training, coaching, and performance evaluations to team members to support their growth and productivity. Ensure compliance with all company policies, operational procedures, and safety guidelines. Support management in executing promotional campaigns and other business initiatives. Undertake any other ad hoc duties as assigned by the Management.

Job Requirements:

Diploma or equivalent qualification preferred. Minimum 3 years of retail management experience, preferably in a similar capacity. Strong leadership, interpersonal, and communication skills. Proactive, results-oriented, and able to work under pressure in a fast-paced environment. Excellent organizational and problem-solving abilities. Proficiency in Mandarin will be an advantage (to liaise with Mandarin-speaking stakeholders).

Staff Benefits:

Competitive salary with sales and performance incentives Medical insurance coverage Attendance incentives Training and uniform provided Career development opportunities (local and global) Overtime pay (where applicable) Annual leave entitlement

Working Hours:

44 hours per week, including weekends and public holidays. Day Shift: 9:30 AM - 7:30 PM * Night Shift: 12:30 PM - 10:30 PM