Job Description

Job description:

We're looking for a dynamic, people-oriented Store Manager to head our new wellness-lifestyle concept store where retail meets live commerce.


At Shop Kang ??, we believe wellness belongs in every home. You'll lead a team to deliver exceptional customer experiences, manage daily operations, and host occasional live sessions showcasing our curated products.

Key Responsibilities

Store Leadership & Operations

Lead, coach, and motivate retail team to achieve store sales & KPI targets. Ensure daily operations run smoothly - opening, closing, cash handling, rostering, inventory. Uphold store visual standards, aroma, cleanliness, and merchandising displays? Manage stock ordering, receiving, and inventory accuracy. Sales & Customer Experience

Deliver a welcoming, advisory experience to customers. Train team on wellness product knowledge (herbal teas, aromatherapy, home devices). Handle VIP customers, feedback, and service recovery when needed. Marketing & Live Commerce

Coordinate weekly Shop Kang LIVE sessions - plan featured products, prepare team and store setup. Support content creation (product demos, short clips, collaborations). Liaise with HQ Marketing for campaigns, sampling events, and community outreach. People Management

Recruit, train, and retain high-performing team members. Conduct performance reviews, set monthly targets, and manage commission tracking. Build a culture of professionalism, calm energy, and teamwork aligned with Shop Kang values. Reporting & Administration

Submit daily sales reports, inventory updates, and weekly store performance summaries. Monitor expense control, petty cash, and supplier coordination.

Requirements

Minimum 3-5 years' retail experience, with at least 2 in supervisory or management role. Background in wellness, beauty, lifestyle, or boutique retail preferred. Strong people leadership & customer-service mindset. Good communication skills (English + Mandarin a plus). Comfortable with camera/live commerce formats (training provided). Organized, mature, calm under pressure, and hands-on. Able to work retail hours/weekends

We Offer

Competitive salary + sales incentive + performance bonus. Staff purchase privileges across Refresh Group brands. Career growth into Area Manager / Brand Trainer / Live Commerce Lead. * Supportive environment promoting wellness and learning.