Job Description

Position Summary

As a Student Services Executive, you will ensure that learners have a smooth, positive, and productive experience from enrolment through to course completion. You will act as a bridge between students, trainers, marketing, and operations, ensuring that administrative, logistic, and support functions are delivered efficiently and professionally.

Key Responsibilities

Liaise with students, trainers, departments, and external organisations to coordinate training programmes. Handle enquiries via telephone, email, walk-ins, and CRM systems regarding course details, scheduling, payments, withdrawals/rescheduling, and complaints. Assist with class facilitation logistics: prepare course materials, schedule trainers, monitor attendance, issue certificates, and maintain evaluation and feedback data. Manage administrative duties: record-keeping, filing, document control, tracking trainer hours & monthly calendars, support with compliance to internal SOPs. Support student services such as laptop/workstation setup, resource issuance, system account setups, and managing learner support requests. Coordinate facility logistics: classroom readiness, equipment checks, food or resource distribution, and ensuring smooth centre operations. Collaborate with marketing / social media teams: contribute to content related to student experience, assist in photos/videos, support with events or promotion of classes. Contribute to continuous improvements: propose operational enhancements, help maintain compliance, support quality assurance and feedback-related processes.

Requirements / Skills & Competencies

Minimum qualification: "O" Level (or equivalent). At least 1 year of relevant experience in administrative, customer service, or support roles, preferably in a training, education, or service organisation. Strong communication skills (written and verbal) and good interpersonal skills -- able to engage with learners, trainers, and staff professionally. Good organisational and coordination skills; ability to multi-task, follow through, and handle detail-oriented administrative work. Proficiency in Microsoft Office and/or CRM tools. Ability to work independently and in teams. Adaptable to changes (e.g., schedule) and able to work weekend or rostered shifts where needed.

Work Schedule

* 5 days per week (Include weekend shifts / classes)