Job Description

A new concept by The Lo & Behold Group and Chef Mirko Febbrile.The new concept is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a \xe2\x80\x9cGreat Place To Work\xe2\x80\x9d (2022, 2023) and one of AON\'s Best Employers. Wherever you are on the team, whatever your definition of success, we\'ll set you on the right path.This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants-especially being able to identify unique opportunities to delight in the day-to-day service.You\'ll be in charge of:

• Takes charge of a section within the restaurant by ensuring smooth operations and that guests receive quality experience
• Understands the restaurant\'s food and beverage menu and is able to make recommendations to guests according to their preferences and dietary requirements.
• Guiding and mentoring new Service Captains in daily operations.
• Explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
• Keep up-to-date with our product knowledge/seasonal produce and display high-level confidence to answer guests\' questions.
• If dishes require tableside preparation or presentation, you will be required to perform these duties
• Assist in welcoming and seating of guests when required
• Supervise restaurant & bar service throughout, ensuring unnecessary delays are minimised
• Assist and supervise members of staff in order to provide a good standard of service.
• Ensure the restaurant is correctly set up for each shift to the required standard.
• To be fully conversant with the menu and beverage list
• To effectively handle customer complaints and refer to manager any complaints from guests as soon as possible
• To check guest\'s identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
• To carry out any other duties as may be appropriate to the grade and scope of the post
• Ensure all operating equipment is handled carefully avoiding abuse and minimising breakage
• To maintain and encourage a good working relationship with your colleagues in all other departments
• To contribute to the building of team spirit within the department
• To follow and complete any instructions given to you by any senior member of staff and assist the entire F&B operation where and when needed
• To train and guarantee completion of SOP by new junior members of the F&B operation

We love people who:

• Go above and beyond to make someone else\'s day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual\'s key milestones, as well as one month sabbaticals for long-service individuals.Take an inside look at our culture or find out more here.Click on Apply or send your CV via Whatsapp to 80687635.Should your application progress to the next stage, we will be in contact to arrange for an interview.46 Kim Yam Rd, Singapore, Singapore, 239351

The Lo & Behold Group