Job Description

About ByteDance
Founded in 2012, ByteDance\'s mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

About the Team
The Supply Chain Globalization team is looking for a Program Manager to develop and drive logistics and Data Center Hardware End-of-Life programs. This includes the aspects of managing the inbound and outbound logistics of Data Centers, overseeing supplier warehouses, and supporting decommission, retrofit related planning and service migration activities. A hyper-scaled data center comprises a massive hardware demography - product category, original manufacturer, years of warranty, cost, and efficiency. The individual we\'re looking for would be a fast learner who is able to grasp critical information, apply best practices, hands-on and devise plans for execution.

Responsibilities

• Responsible for supply chain operations in Singapore.
• Drive and manage warehouse activities such as inbound, outbound, RMA, transfers within Data Centers and internal warehouse.
• Implement physical warehouse operational flow process. Establish & implement standard operating procedures.
• Oversee supplier-managed and internal warehouses. Evaluate supplier performance and communicate with cross-functional teams on status.
• Lead the RMA, Virtual Return, Self-Warranty, and reverse logistics processes
• Influence the hardware replacement cadence. Apply insights and knowledge of constraints in launching new hardware in Data Centers
• Manage the lifecycle of servers and network equipment. Analyze the TCO from a financial, operational, and efficiency perspective
• Execute the decommission strategy and integrate it into the planning cycle. Execute complex relocation, decommission, and liquidation plans.
• Execute and support sourcing of logistics service providers within assigned regions.
• Collect business requirements for datacenter and provide support for region\'s general sourcing activities
• Identify and manage key metrics to track performance and support process improvements.
• Bachelor degree in a technical field, or equivalent practical experience
• 3+ years of Supply Chain and Logistics Management experience, 3+ years in large-scaled Program Management.
• Experience in sourcing and procurement of data center tools and services.
• Familiarity with CMDB, ITAM, or equivalent systems
• Experience executing multiple tasks simultaneously in a fast-paced, ambiguous environment
• Experience collaborating with individuals across internal and external organizations, other geographies, and a "hands-on" approach to accomplish all necessary tasks
• Self-driven. Adaptive to multi-culture environment
• Professional proficiency level is required in English.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.