Job Description

Support Engineer (EUC) - Network

Key Responsibilities

Technical Support

• Support IT EUC and infrastructure (PC/Laptops, Tablets, Mobile devices, Servers, Network, Windows OS, Mac OS, iOS, Android, M365, and utility applications e.g. Adobe, Zip) i.e. provisioning, installations, configurations as well as proactive monitoring and maintenance.
• Provide L1/L2 technical support and advice to users on EUC related issues and queries, systems-related issues or queries, M365 Services, and network related issues or queries.
• Perform administration/maintenance and works toward continuous optimization of systems performance, network performance and network connectivity.
• Standby with on-call availability including after office hours, weekends and public holidays.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
• Cross group collaboration
• Work closely with all technical groups to on-board technical knowledge of solution offerings related to EUC, inclusive of vendors and partners as needed.

Qualifications/Experience/Knowledge

• Diploma/Degree or other equivalent
• At least 5 years of experience
• At least 3 years of EUC support experience
• At least 2 years of devices implementation/migration/support experience
• Technical knowledge infra stacks i.e. systems, networks, security, printers, desktops/laptops/mobile devices
• Technical knowledge of Windows Operating Systems, Mac OS, iOS, Android
• Microsoft Domain management, DHCP, DNS, Active Directory Services (AD)
• Comprehensive knowledge of desktop packaging, distribution and provisioning technologies.
• Comprehensive knowledge of end point security, remediation and OS imaging.
• Understanding and knowledge of Cloud technologies, M365 and Device Management tools like Intune, Azure AD, etc..
• Understanding and knowledge of network architecture, routers, switches, firewalls and network security.
• Possess strong problem-solving skills and able to prioritise and manage multiple tasks.
• Strong communication skills
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams.
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms.
• ITIL certification will be an added advantage.
• Have working experience with System information or IT Services company would be an advantage

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto

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