Job Description

Company
Invigilo Technologies Pte. Ltd.
invigilo.sg
Designation
Support Engineer Interns
Date Listed
25 Dec 2025
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Immediate Start, For At Least 4 Months
Profession
Customer Service / Communications
Industry
Artificial Intelligence / Smart Automation
Location Name
Ayer Rajah Crescent, Invigilo - Safety Video Analytics, Singapore
Address
71 Ayer Rajah Crescent, #02-01, Singapore 139951
Map
Allowance / Remuneration
$700 - 1,300 monthly
Company Profile
Invigilo Technologies is a Singapore-headquartered AI company transforming safety and operations across high-risk industrial worksites. Using advanced video analytics, computer vision, and next-generation multimodal AI, we help companies in construction, manufacturing, oil & gas, logistics, marine, and mining detect unsafe actions and conditions in real time and prevent incidents before they happen.



Key Responsibilities


Customer Onboarding & Technical Support

Support onboarding of new customers by assisting with software setup, platform configuration, and basic system walkthroughs. Guide customers on dashboard usage, account setup, and initial configuration of the Invigilo platform. Track onboarding progress and follow up on technical dependencies and open items.

Technical Support & Issue Management

Act as the first point of contact for software-related customer issues. Create, track, and manage support tickets, ensuring timely updates and resolution. Assist in troubleshooting by collecting logs, screenshots, error messages, and system diagnostics. Work closely with Engineering and Field Ops teams to investigate, escalate, and resolve issues.

Support Operations & Reporting

Monitor system usage, basic performance indicators, and customer engagement metrics. Assist in preparing weekly and monthly support and performance reports. Document recurring issues, root causes, and workaround solutions to improve support efficiency.

Documentation & Process Support

Maintain and update support documentation, deployment guides, and operational SOPs. Assist in preparing customer-facing technical documents and internal knowledge base articles. Participate in customer calls and prepare follow-up notes and action items.

Requirements

Background or strong interest in software systems and technology Undergraduate or graduate in Computer Science, Information Systems, IT, Software Engineering, or related fields Comfortable working with dashboards, logs, configuration settings, and technical documentation Strong problem-solving skills and attention to detail Clear communication skills and ability to work cross-functionally


Learning Outcomes / Growth

Hands-on experience supporting real-world software and AI systems Exposure to production issues, incident handling, and engineering workflows Opportunity to grow into Software Engineer, DevOps, or Customer Success Engineer roles

Application Instructions
How to Apply

Interested applicants may apply by submitting the following to : Updated CV / Resume Duration you will be available for the internship



Email Subject Line:. Application for Support Engineer Intern - [Your Name] * Shortlisted candidates will be contacted for an interview