Support Helpdesk Supervisor
Job Description
The job holder will be part of the team providing administrative and operational in responding to email and phone-in enquiries received from internal and external stakeholders. He/she will assume the supervisory role for a team of Support administrators to provide timely and professional responses to email and phone-in enquiries from stakeholders.The job holder should possess excellent customer service skills that is required to handle difficult enquiries escalated by the administrators and to guide them in providing the appropriate response that fall within the scope of existing SOPs and guidelines, and have good writing skills in crafting professional replies to the relevant stakeholders.You may also be assigned other administration duties to support the business functions of the organisation.Job Requirements
- Service quality mindset with strong verbal and written, communication and interpersonal skills.
- At least 3 years of relevant customer service experience
- Supervisory skills and experience in call centre preferred
- Strong collaborator and team player
- Prior working experience in the Public Service and/or as an appointed election official will be an advantage.Working Days: 5-day work week Working Hours: Mon to Fri 8.30am to 6pmLocation: Novena Rise Contract Period: 11 months 29 days Salary: Up to $3,685/month
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Job Detail
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Job IdJD1078715
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned