Job Description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC. Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures. We are currently seeking a high calibre professional to join our team as a SVP, Customer and Digital Program Director. Principal Responsibilities

• Oversee Project BAs / PMs and other transformation project resources for planning and execution of strategic initiatives (Sub-Value-Streams) and system related BAU changes
• Work with other peer HODs in Customer & Digital department, collaborate with Head of Transformation, CIO and other group stakeholders
  • Set-up Scale Agile SVS and POD structure; continue support POD owners and members to adapt to HSBC ways of working
  • Oversee single backlog and drive prioritization within customer & digital department
  • Develop and track a single resource (for both permanent & on-demand resources) plan across change (SVS) and BAU
  • Consolidate a single budget and track budget utilization manage business plan cycle timeline and submission within Customer & Digital team (e.g. Value Stream Investment Planning, Financial Planning)
• Provide strategic support to Chief Customer & Digital Officer in business case justification, board / Exco level engagement and other strategic communication / presentation
• Coach cross-functional project team members in SVS / PODs
• Drive project discipline & documentation across all Customer && Digital SVS / PODs; oversee team confluence and Jira space
• Provide centre of excellence in Agile / Scale Agile and HSBC Ways of Working
• Collaborate with various peer HODs and business stakeholders to ensure all risks / business standards are considered and managed accordingly

Requirements
Requirements

• Experiences working in transformation projects are preferred
• 8 years’ experience in Project/ Program Management/change management within Technology & Digital sector
• Keen digital mind-set, strong understanding of the market trends and best practices, In-depth understanding of financial services customers journey, financial services products including front end, back-end systems
• Good understanding of financial services regulation (inclusive of MAS Technology Risk Management) related to digital assets management and other data Experience in team coaching/ manage a team of project managers
• Proven problem-solving skills to conceptualize new ideas, scope changes and actions required across the cross functional teams. Experience in agile methodology business requirements, user stories, customer journey mapping, human centric design sprint and collaborative tools like Jira, Figma and Confluence
• Global/ Regional project experiences is preferred with solid experiences working at multinational firms
• Demonstrate leadership in a complex corporate structure and an ability to positively influence across departments
• Detail-minded, organized and transparent in terms of timeline, requirement, issues etc
• Strong communication skill, facilitating and presenting to executive management

To be considered for this role, the relevant rights to work in Singapore is required. You’ll achieve more when you join HSBC.
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