Job Description

You will be a member of 24x7 Enterprise Service team providing end-user computing support to our staff, including
desktops, laptops, mobile devices and associated software. You will manage systems administration of infrastructure
systems, change and release management for applications and infrastructure relating to End user computing. You will
assist the end users on any end user computing related matters and carry out preventive and corrective maintenance
activities, and proactive monitoring of IT systems. End User computing services includes AD services, Office 365,
VPN, PC hardware, Unified Communication and remote access solution. You will provide level 3 support to End User
Outsourcing team, and involved in digital transformation. To explore automation to improve and enhance end user
experience at the same time to provide more proactive services and monitoring for all systems. Using dashboards to
provide the visibility of our system.
As part of your portfolio, you will also perform recovery and contingency procedures to resolve system issues and
co-ordinate and manage system incidents. In addition, you are required to perform other duties determined by the
organization and be on 24x7 standby.

Requirements

• Possess a degree in Computing, Computer Science/Engineering or IT
• At least 5-7 years related IT experience
• Experience in maintaining and managing

o Microsoft technologies - Office365, Active Directory (ADFS, DHCP, CA, DNS, RMS), Exchange Service (O365)
o Unified Communications
o Other Services (File, Print and Endpoint protection service)

• Possess strong analytical and troubleshooting skills
• Good interpersonal and communication skills
• Ability to work independently and a good team player
• Preferably with certification in Microsoft Certified: Azure Administrator Associate, Teams Administrator

Advertised: 07 Mar 2023
Applications close: 30 Apr 2023

PSA Singapore