Job Description

System Management Office (SMO) Engineer

Location:

Bukit Merah

Industry:

Information Technology / Network Infrastructure / Defence

Employment Type:

1-Year Contract (Renewable, Convertible to Permanent)

Eligibility:

Singaporeans Only

About the Role

We are seeking a

System Management Office (SMO) Engineer

to support the client's

System Management Office

, reporting to the System Managers and working closely with end users and vendors. You will provide

oversight of operations and maintenance activities

for data network systems, ensuring compliance, risk management, and operational excellence across mission-critical environments.

Key Responsibilities

Support the

System Managers

in overseeing operations and maintenance activities for data network systems. Manage

incident, problem, and change management

processes, as well as

risk, obsolescence, and vulnerability management

. Lead

vendor operations and support (O&S)

teams in conducting fault analysis, problem resolution, patch management, and preventive maintenance. Coordinate with

end users

for initial fault investigation, troubleshooting, and scheduling of onsite activities. Ensure timely vendor response and resolution for all incidents and service requests. Review and summarize

vendor monthly reports

on system health, faults, service levels, change requests, vulnerabilities, and end-of-life (EOL) items. Evaluate vendor

service requests, maintenance activities, and deliverables

to ensure quality and compliance with service level agreements (SLAs). Drive

service improvements and governance initiatives

to enhance operational performance.

Requirements

Diploma or Degree in

Computer Science, Information Technology, Engineering

, or equivalent.

3-4 years of experience

in

core network support and maintenance

, risk assessment, change requests, tech refresh, vulnerabilities assessment, and patching. Certification in

CCNA or equivalent

is required. Strong working knowledge of

networking concepts, equipment, and related systems

, including

firewalls, switches, routers, DNS, DHCP, NTP configuration, and TCP/IP networking

. Proven ability to lead and coordinate vendor teams, manage SLAs, and plan onsite activities. Skilled in producing detailed reports, reviewing deliverables, and ensuring compliance with policies and standards. Excellent written and verbal communication skills with a track record of

effective stakeholder management

across system managers, end users, and vendors. Prior experience in

defence or government organizations

requiring security clearance is highly preferred. Resourceful, proactive, and able to work both independently and as part of a team.

Why Join

Opportunity to work on

secure, mission-critical network environments

. Gain exposure to

large-scale system management and operations

. 1-year renewable contract with strong potential for

conversion to permanent role

. Collaborative team culture focused on excellence and accountability.

Competitive remuneration and comprehensive benefits package.

Apply now with your updated CV to be considered for this opportunity.

Job Type: Contract
Contract length: 12 months

Pay: $4,000.00 - $7,500.00 per month

Experience:

DNS, DHCP, NTP configuration, TCP/IP networking: 2 years (Required) defence organisations or government ministries: 1 year (Required) core network solution design, planning, risk assessment: 3 years (Required) switches, routers, firewall: 2 years (Required)
License/Certification:

CCNA, CCNP OR ITIL certificate (Preferred)
Work Location: In person