Job Description

Job Position: System Support Engineer

Job ID: 34956 C(A45) AH

Company Background: IT Solution Service Provider

Salary Range: Basic MYR4,800 - MYR6,500

Working Days: Mon - Fri

Benefit:

-13th month salary

- Medical benefit, vision benefit, dental benefit, attendance benefit, Gym benefit and etc

Job Overview

We are looking for a System Support Engineer to join our team to provide technical support and maintenance for computer systems and networks within an organization.

System Support Engineer provides technical support, troubleshoot issues, and contribute to the maintenance and optimization of computer systems and networks. You will assist users, perform troubleshooting, manage system maintenance tasks, and collaborate with other teams.

Responsibilities and Duties

\xe2\x96\xaa To provide application support and diagnose software and hardware issue to local and overseas customer.

\xe2\x96\xaa To explain technical information clearly.

\xe2\x96\xaa To diagnose software and hardware problems and redirect the problems to appropriate resources.

\xe2\x96\xaa To travel to local and overseas sites for technical and application support.

\xe2\x96\xaa To perform technical support.

\xe2\x96\xaa To assist in testing, repairing, servicing, and maintaining company products.

\xe2\x96\xaa To carry standby phone calls based on a routine schedule.

\xe2\x96\xaa To work on a shift based on a routine schedule.

\xe2\x96\xaa To search for better hardware and software technologies for use in developing and implementing a different range of products, through means of facts findings (internet, books, magazines, journals) or attending training sessions whenever required.

\xe2\x96\xaa To prepare and submit daily/weekly/monthly/work progress reports, and other related reports and documents required on time.

\xe2\x96\xaa Any other duties assigned by the superior.

Requirement

\xe2\x96\xaa Possess at least a Degree in Electronic & Electrical Engineering or equivalent.

\xe2\x96\xaa Knowledge in computer hardware, networking technologies and Motorola/Intel/Microchip MCU architecture.

\xe2\x96\xaa Knowledge in DSP/Ethernet/RFID/C language/Linux program design will be an added advantage.

\xe2\x96\xaa Problem-solving and hands-on troubleshooting skills.

\xe2\x96\xaa Independent and focused individual capable of taking challenges under a highly competitive environment.

\xe2\x96\xaa Able to communicate effectively at all levels and a good team player.

\xe2\x96\xaa Willing to travel overseas and work shift based.

\xe2\x96\xaa Excellent written spoken Bahasa Malaysia and English.

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