Job Description

EMAIL ID : Interested candidates, please email your resume to @nttdata.com

Role: Systems Analyst (Incident and Problem Management) - 12 months renewable contract

Experience: Minimum of 3 years

Location : Changi

Benefits:

• Renewable contract (Performance-based)
• Conversion to perm role (Performance-based)
• Medical Insurance Coverage
• Performance Bonus
• Leave credits

Responsibilities:

• Actively contribute to a Command Centre team responsible for incident and problem management.
• Assess and validate major incidents according to established processes, promptly managing notifications and escalations.
• Coordinate and manage recovery actions and plans for major incidents, driving them to resolution.
• Provide regular updates to management, stakeholders, and users, keeping them informed until incident closure.
• Collaborate with technical or functional support teams to ensure their active involvement at the appropriate level.
• Chair major incident technical bridge calls and provide guidance for further escalation, if necessary.
• Document accurate timelines of recovery plans and activities related to major incidents.
• Participate in post-incident root cause analysis (RCA) as required and follow up on improvement plans.
• Maintain awareness of outstanding actions and improvement plans for incidents escalated to the Command Centre, ensuring their timely closure.
• Generate monthly trend updates on incidents for stakeholders, users, and management.
• Be available to manage incidents on a 24x7 on-call rotational basis (Monday to Monday shift: on-call ONLY).
• Identify opportunities for automation and implement automation strategies, leveraging knowledge of RPA, Python, Excel, and other relevant tools.
• Thrive in a collaborative team environment, contributing to the overall success of the team and organization.
• Work from home and office in a ratio of 3:2 per week, ensuring a balanced approach to remote and in-person work.

Qualifications:

• At least 3 years\' experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution.
• Knowledge of Trading, Risk, Treasury & Markets applications will be an added advantage.
• Experience with event monitoring, incident or problem management tools.
• Familiarity with Programming (Python, VBA etc.) is preferred
• Understanding and use of Excel is required (use of Pivots, Formulae\'s, Reporting, Charting)

About us: We are a top 6 global IT services company with operations in 50+ countries. We offer an advanced portfolio of application, business process, cloud, and infrastructure services to businesses and governments worldwide.

NTT DATA Singapore PTE Ltd is a wholly owned subsidiary of NTT DATA Corp, a part of NTT Group, the world\'s 65th Largest Company according to Fortune Magazine.

At NTT DATA SINGAPORE, we pride ourselves on being an inclusive and equal opportunity employer that puts our people and clients first. We welcome different ideas, backgrounds and passionate individuals to join us in our inclusive environment to achieve stronger and better results through teamwork, foresight, and innovation. We pledge to create a harmonious and nurturing culture, where all individuals feel a sense of pride and belonging, regardless of age, gender identity, race, sexual orientation, physical or mental ability, ethnicity

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA - NTT DATA will be assessing and evaluating your suitability for employment/appointment or continued employment/appointment in any position within our organisation

EMAIL ID : Interested candidates, please email your resume to -

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Contract

Job Specializations

,

Company Overview

NTT DATA Group provides its clients world-class IT solutions. Its vast experience in end-to-end solutions for diverse industries, on many different platforms, allows them to deliver measurable results that meet or exceed every expectation. Its IT service portfolio includes business consulting, design, implementation and operation & maintenance support. NTT DATA\'s solution portfolio extends to Industrial package implementation, SAP, Business Intelligence, Financial Service, Cloud Service and Public infrastructures such as custom clearing, geographical information system and etc.

NTT DATA is actively hiring career minded professionals who want to grow with the company that believes in the success of our clients and our employees. If you are interested, visit us at www.nttdata.com to discover more about us. We invite qualified applicants for the following position.

Additional Company Information

Registration No.

199304080C

Company Size

501 - 1000 Employees

Average Processing Time

1 day

Industry

Computer/Information Technology (Hardware)

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts)

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