Job Description

Contract type: TEMPORARYSpecialism: Tech & TransformationFocus: Systems IntegrationIndustry: PharmaceuticalsSalary: Market Aligned BenefitsWorkplace Type: On-siteExperience Level: Mid ManagementLocation: Singapore TEMPORARYConsultant: Alphonsus Sim (R1986634)Job reference: FEHA48-5CD9D389Date posted: 29 April 2024 singapore tech-transformation/systems-integration 2024-04-29 2024-05-29 pharmaceuticals Singapore SG Robert Walters https://www.robertwalters.com.sg https://www.robertwalters.com.sg/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png trueA Senior System Analyst role has just become available at one of the global pharmaceutical companies with a rich history of over 100 years. The incumbent will be overseeing IT services, ensuring operational quality and performance, coordinating support teams, and managing vendor operations.Responsibilities:

• Manage IT services for the area under scope, including applications, software, and regions
• Ensure operational quality, performance, and continuous improvement within defined SLAs
• Oversee global IT Support Services for an assigned system cluster with vendor support
• Analyze service trends and deviations while maintaining overall service view
• Coordinate support team workload, encourage knowledge sharing, and handle escalations
• Drive resource efficiency, scalability, and service enhancements, including automation, and maintain service quality through regular reviews and stakeholder meetings

To succeed in this role as a Senior System Analyst (Salesforce/Veeva), you should have strong organizational and troubleshooting skills, as well as proficiency in either Salesforce or Veeva.Requirements:

• Have at least 5 years of experience in IT Application Operational Support or System Analyst roles, and at least 3 years in managing IT Support vendors
• Educational background of at least a Bachelor\'s degree or equivalent IT work experience
• At least 3 years of support experience in SalesForce.com/Veeva within a global multi-country setup
• Proficiency in Service Management Coordination, including experience with Service Management processes and demonstrated coordination skills
• Additional qualifications include stakeholder management, GxP knowledge (if applicable), operational vendor management (if applicable), and strong organizational skills
• Possess strong client support/customer service skills and global relationships with effective communication abilities between Business colleagues and IT colleagues
• Ability to prioritize tasks effectively while ensuring timely delivery and strong troubleshooting skills
• Familiarity with IT Service Management tools, ITIL v4 expertise (advanced in Incident and Problem Management processes), and competence in MS365 applications, including PowerPoint, Word, PowerBI, and Flow

This is an excellent opportunity to advance your career with a company that is at the forefront of pharmaceutical research and development. A company that invests significantly in innovation and cutting-edge technologies, providing employees with the opportunity to work on ground-breaking projects that make a real difference in healthcare.If you are driven, determined and want to take the next step in your career, then this Senior System Analyst (Salesforce/Veeva) role for you. Great career progression opportunities await the right person in this exciting role.

Robert Walters