Job Description

Purpose:

Work closely with the Service Management Manager to develop tools and solutions to fulfil business and operational needs related to Service Assurance Centre. This includes process automation, enhancements, and integration with other OSS/BSS systems.

Responsibilities:

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  Design and develop quality assurance tools or solutions based on business requirements

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  Interact with other teams to assess new opportunities and participate in requirements gathering

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  Carry out code development, enhancement and optimization

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  Deploy software tools, processes, and implement new automatic scripts and applications

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  Manage project delivery with vendors and internal stakeholders

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  Maintain and upgrade existing systems

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  Perform software testing and support the end-to-end process

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  Troubleshoot applications and software issues

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  Solicit user feedback and recommend improvements

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  Develop technical documentations to guide future software development projects

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  Train users

Requirements

Qualifications

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  Degree in Computer Engineering, Computer Science, Computer Studies, Information Technology, or equivalent

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  1 to 2 years of relevant working experiences in a software development environment

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  Good working knowledge of TCP/IP, Core Internet Protocols (such as MPLS, DNS, DHCP, RTP, BGP, IS-IS)

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  Familiar with telecom service assurance processes, network monitoring tools and methodologies

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  Familiar with network telemetry technology and concepts

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  Hands-on experiences with:

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  C/C++, C#, Java, Go, Ruby, Perl or Python

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  Deploying and maintaining Linux VM

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  Unix commands and shell scripting

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  Containers, dockers and Kubernetes

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  Databases (SQL and No SQL)

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  Elastic Stack, InfluxDB, Grafana, UIPath, RANCID, Ansible

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  Demonstrated knowledge of:

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  Automation concepts (RPA and Ansible)

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  Cloud concepts

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  DevOps

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  Source control management/ version control including GitHub

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  REST or YAML

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  Handled full Software Development Life Cycle

Qualifications ⦁ Degree in Computer Engineering, Computer Science, Computer Studies, Information Technology, or equivalent ⦁ 1 to 2 years of relevant working experiences in a software development environment ⦁ Good working knowledge of TCP/IP, Core Internet Protocols (such as MPLS, DNS, DHCP, RTP, BGP, IS-IS) ⦁ Familiar with telecom service assurance processes, network monitoring tools and methodologies ⦁ Familiar with network telemetry technology and concepts ⦁ Hands-on experiences with: ⦁ C/C++, C#, Java, Go, Ruby, Perl or Python ⦁ Deploying and maintaining Linux VM ⦁ Unix commands and shell scripting ⦁ Containers, dockers and Kubernetes ⦁ Databases (SQL and No SQL) ⦁ Elastic Stack, InfluxDB, Grafana, UIPath, RANCID, Ansible ⦁ Demonstrated knowledge of: ⦁ Automation concepts (RPA and Ansible) ⦁ Cloud concepts ⦁ DevOps ⦁ Source control management/ version control including GitHub ⦁ REST or YAML ⦁ Handled full Software Development Life Cycle