Job Description

Purpose:



Work closely with the Service Management Manager to develop tools and solutions to fulfil business and operational needs related to Service Assurance Centre. This includes process automation, enhancements, and integration with other OSS/BSS systems.



Responsibilities:



Design and develop quality assurance tools or solutions based on business requirements



Interact with other teams to assess new opportunities and participate in requirements gathering



Carry out code development, enhancement and optimization



Deploy software tools, processes, and implement new automatic scripts and applications



Manage project delivery with vendors and internal stakeholders



Maintain and upgrade existing systems



Perform software testing and support the end-to-end process



Troubleshoot applications and software issues



Solicit user feedback and recommend improvements



Develop technical documentations to guide future software development projects



Train users

Qualifications \xe2\xa6\x81 Degree in Computer Engineering, Computer Science, Computer Studies, Information Technology, or equivalent \xe2\xa6\x81 1 to 2 years of relevant working experiences in a software development environment \xe2\xa6\x81 Good working knowledge of TCP/IP, Core Internet Protocols (such as MPLS, DNS, DHCP, RTP, BGP, IS-IS) \xe2\xa6\x81 Familiar with telecom service assurance processes, network monitoring tools and methodologies \xe2\xa6\x81 Familiar with network telemetry technology and concepts \xe2\xa6\x81 Hands-on experiences with: \xe2\xa6\x81 C/C++, C#, Java, Go, Ruby, Perl or Python \xe2\xa6\x81 Deploying and maintaining Linux VM \xe2\xa6\x81 Unix commands and shell scripting \xe2\xa6\x81 Containers, dockers and Kubernetes \xe2\xa6\x81 Databases (SQL and No SQL) \xe2\xa6\x81 Elastic Stack, InfluxDB, Grafana, UIPath, RANCID, Ansible \xe2\xa6\x81 Demonstrated knowledge of: \xe2\xa6\x81 Automation concepts (RPA and Ansible) \xe2\xa6\x81 Cloud concepts \xe2\xa6\x81 DevOps \xe2\xa6\x81 Source control management/ version control including GitHub \xe2\xa6\x81 REST or YAML \xe2\xa6\x81 Handled full Software Development Life Cycle