Job Description

The Company

You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.

Scope of Position :

Responsibilities:

• Technical specialist for Ticket Service Provider, providing support to O&M Team in ensuring Ticketing Machines maintain a high level of availability, reliability and performance.
• Manage, monitor and track asset performance, life cycle of new and existing systems and infrastructure. A Senior Systems Engineer will oversee more systems or infrastructure.
• Develop and maintain Asset Information Systems such as its Asset Register, SOP and Maintenance Records are updated accordingly into Maintenance Management System (MMS) software. Function as a System Admin and provides technical advice to users of MMS software.
• Coordinate and work with O&M Team and Fault Coordination Centre (FCC) Team in

- monitoring systems and infrastructure availability,

- conducting root cause analysis and propose solutions to improve availability, reliability and performance

• Monitor and test application performance for potential issues and bottlenecks, identify possible solutions and work with relevant stakeholders such as O&M Team and IT developers (Transit Link IT and LTA) to implement those fixes.
• Supports Ticket Service Provider in all related issues (inclusive of IT) relating to Ticketing Machines and Monitoring Control Workstation (MCW) such as Security, Data backup and Redundancy Strategies.
• Participate in the design of information and operational support systems with internal (Transit Link and Ticket Service Provider) and external (LTA) stakeholders such as:

- taking lead as coordinator to ensure relevant stakeholders attend LTAs Requirements Generation Meeting, User Acceptance Test and Review

- Coordinate with FCC Team in the deployment of correct parameters to Production Ticketing Machines

• Provide Second Line and Third Line Maintenance Support to O&M Team in ensuring a high level of availability, reliability and performance is achieved.
• Supports O&M team to perform Asset Integrity Assessments and capture asset conditions
• Perform any other duties as instructed by Management

Requirements:

• Degree in Engineering with knowledge in systems architecture and programming
• 1 3 years of relevant working experience in an O&M industry or Fare Systems industry is required
• Hands on experience on Data Analytics, Visualization and Dashboard
• Able to work independently and in a team in a challenging environment

Salary

• Basic + Transport Allowance + AWS + VB

Working Locations:

• UB Point, MacPherson MRT

Working Hours:

• Office Hours

Catalyst Talent Strategy Consulting