Job Description

About the Role

We are looking for a motivated and hands-on Systems Lead to take charge of all IT hardware, infrastructure, and systems support across SaladStop! Group. You will manage day-to-day troubleshooting, ensure smooth operations across outlets, central kitchen, and office, and support the rollout of new systems.

Key Responsibilities

1. Hardware & Equipment Management

Set up, maintain, and troubleshoot IT equipment (desktops, laptops, POS terminals, tablets, routers, switches, printers, CCTV, door access). Ensure all equipment is running reliably and repair/replace promptly when needed. Keep track of IT equipment inventory, warranties, and replacements.

2. Networking & Infrastructure

Monitor internet and Wi-Fi across outlets, central kitchen, and corporate office. Maintain routers, switches, backup systems, and ensure stable connections for POS and ordering platforms. Assist with upgrades and expansion projects.

3. Systems & Applications Support

Support integration between hardware and software systems (POS, CRM, ordering apps). Provide staff access rights, email setup, and basic endpoint security. Assist in testing and rolling out new systems (AI tools, automation, ordering platforms).

4. Vendor & Service Coordination

Work with IT vendors and service providers for repairs, contracts, and new installations. Ensure services are delivered on time and within budget.

5. IT Support & Training

Act as first responder for hardware and system issues raised by outlets and corporate teams. Train staff on basic troubleshooting and proper use of IT tools. Document FAQs, SOPs, and simple troubleshooting guides for end users.

Qualifications

Diploma in Information Technology, Computer Engineering, or related field (Polytechnic graduate). 1-3 years of experience in IT support, hardware, or systems management (internships/part-time work acceptable). Strong troubleshooting skills across PCs, POS, printers, networks, and mobile devices. Good knowledge of networking basics, endpoint security, and systems support. Strong problem-solving skills, attention to detail, and willingness to be hands-on. Ability to work independently and communicate well with non-technical colleagues.

What We Offer

A hands-on role with exposure to both IT hardware and systems. On-the-job learning and mentorship to grow into a senior IT position. Opportunity to contribute to digital transformation projects in a dynamic F&B group. * Collaborative, purpose-driven work culture.