Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management
Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process
Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process
Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
Provide trend analysis and root cause analysis on recurring incidents and defects
Review and plan continuous improvements to ensure smooth running of the applications
Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution
Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
Build and update knowledge base from incident and problem tickets
Must comply with client's standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines
Your Background
Strong troubleshooting skills and experience to resolve critical & complex incidents
Excellent communication skills and ability to handle communication at different levels and diverse population
In-depth knowledge of Tableau (and any other programming/scripting language background is preferred)
Ability to handle multiple tasks simultaneously
At least 2 years of experience in Tableau. Administration experience is good to have.
Willingness to be trained as an administrator.
Experience in working closely with clients providing required services
Experience in maintaining and developing applications Top 3 Must have skills / Primary skills Tableau Administration Tableau Dashboard Development
Interested parties please click "Apply Now" or send your CV directly to Hannah Ariffin (EA Reg no: R1984070) at hannah.ariffin@peoplebank.asia.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
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