Job Description

Epergne Solutions is looking for a Tableau Architec
Roles & Responsibilities :

• Serve as the primary point of accountability for customers, overseeing the orchestration of all Signature Success deliverables, experiences, renewals, and expansions.
• Build and nurture strong stakeholder relationships with the customer s IT and business leadership, executive sponsors, and key decision-makers within organizations subscribed to Signature Success.
• Partner with customers to achieve their strategic business goals and desired outcomes on the Client platform by:
• Coordinating the delivery of the Signature Success service catalog tailored to each customer s needs.
• Providing timely and proactive guidance on Client features aligned with customer priorities.
• Advising customers on the adoption of new releases, identifying potential risks, and recommending mitigation strategies.
• Effectively communicate the value proposition of Signature Success and ensure all internal and external collaborators understand and reinforce this value, driving customer retention and renewals.
• Act as a customer advocate during the triage and resolution of high-severity issues, ensuring prompt and satisfactory outcomes.

Minimum Requirements

• 8+ years of experience in one or more of the following areas: Technical Customer Success, SaaS platform implementation or leadership, Technology Consulting, Solution Development, or Technical/Solution Architecture.
• Hands-on experience with Tableau products or comparable analytics platforms (e.g., Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo).
• Exceptional communication, presentation, and influence skills, with a proven ability to engage effectively at all organizational levels, including executive and C-suite.
• Strong analytical abilities to translate technical concepts into clear business language and align business objectives with technical capabilities.
• Adept at articulating complex technical solutions in business terms and conveying customer needs to internal stakeholders.
• Solid understanding of software development processes and design methodologies.
• Demonstrated experience leading cross-functional teams to drive resolution, manage complex projects, and deliver on customer expectations.

Skills Required