Job Description

As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
The Singapore Recruitment Manager leads a team of Recruiters and Recruitment Coordinators and empowers them to execute against functional goals by providing direction on sourcing strategies and best practices. They will own business leader relationships and ensure candidates have a positive hiring experience. They will also be responsible for setting and executing the recruitment strategy at a country level and will provide hiring guidance to hiring leaders and ensure the team is presenting high quality candidates. This role will manage and present key metrics to the regional Director of Talent Acquisition as well as escalate any concerns / roadblocks. The role will also have full market responsibility for the Talent Acquisition (TA) function, team leadership & delivery.
KEY RESPONSIBILITIES

• Maintains high visibility with and influences assigned business leaders and HR members
• Provides day-to-day management and direction of strategic initiatives by managing a team of recruiters
• Interfaces with other Global Talent Acquisition (GTA) Managers to gain insight into business talent needs and stays current on regional best practices and issues
• Provides recruitment support for senior level roles
• Manages and owns the Hiring Leader relationship
• Presents high quality candidates to Hiring Leader within time to fill SLA
• Provides guidance to Hiring Leaders regarding available skills / talent in the market and salary offers
• Ensures ATS information is up to date and compliant with regional regulations
• Acts as talent acquisition SME to advise and prioritize both local and global needs
• Partners with HR Operations to ensure alignment and delivery for cross-functional initiatives and successful day-to-day GTA delivery
• Monitors and measures the overall effectiveness/impact of the internal and external GTA strategies, TA execution, and stakeholder/candidate satisfaction.
  

Minimum Qualifications:
Key Skills

• Excellent communication, collaboration, influencing, and problem-solving skills
• Successful track record of leading large-scale initiatives, while also managing large regional teams and hiring projects.
• Driving of process optimization and continuous improvement (e.g. onboarding)
• Strategic outlook and ability to lead change and innovation
• Strong influencing skills and ability to work across multiple levels of an organization
• Ability to coach and develop others and to scale teams
• Ability to make logical decisions in a complex environment
  

Experience

• Six+ years of functional TA experience, with at least three+ years of in-house TA experience.
• Experience managing and leading regional TA teams
• Experience in new world recruitment tools, technologies, and platforms to enhance process efficiencies.
• Exceptional assessment and interviewing skills; strong command of assessment and selection methodologies, instruments, and processes.
• Experience in a global TA function, ideally with matrixed reporting lines.
• In-depth knowledge of the TA landscape in the Payments and Finance industry.
• Recruitment expertise in Sales and Marketing roles.
• Experience in creating recruitment marketing strategies and implementing digital marketing campaigns.
  

Education

• Bachelor’s degree or equivalent
  

Competencies

• Strategic thinking
• Solutions-oriented
• Collaborative relationship building
• Problem-solving skills
• Leadership skills
• Excellent judgement, written, and verbal skills
• Excellent presentation skills
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Why American Express?
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.