Talent And Culture Senior Executive

Singapore, Singapore

Job Description


Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore\xe2\x80\x99s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.



HELPS TO MAINTAIN ACCORHOTELS CULTURE

  • Ensure that the guest is at the center of everything that Talent & Culture does;
  • Share the vision and strategy of AccorHotels, the brand and the hotel, to all ambassadors;
  • Provide feedback from the guest on the teams\xe2\x80\x99 performance to the team;
  • Ensure that all team members feel trusted and valued for their contribution.
EMPLOYER BRANDING
  • Implement strategic activities for attracting talent to the hotel;
  • Maintain relationships with local schools and colleges;
  • Engage in social media to promote the hotel as the best place to work;
  • Compile entries for regional HR and Employer recognition awards;
  • Compile monthly articles for publication in internal communication network.
TALENT ACQUISITION
  • Support the Talent & Culture leader to ensure that the hotel has the right talent in the right role;
  • Engage in processes in finding talent inside and outside the organization;
  • Monitor staffing to business needs and assist to maintain;
  • Coordinate selection and recruitment of Supervisory and Front Line positions to ensure a seamless onboarding experience;
  • Implement retention strategies to fulfil business need objectives;
  • Implement schemes to reduce / minimize the ambassador turnover rate;
  • Identify potentials within existing talent by providing departmental transfer in accordance to their skill set;
  • Assist in monitoring present and future trends in the local labor situation and social legislation.
INDUCTION AND ONBOARDING
  • Ensure new talent feel welcome and all team members are prepared for the new talent arrival;
  • Coordinate and conduct orientation programs and three month training plans;
  • Ensure there is a support person for each and every new talent;
  • Seek feedback from new talent in their first month of employment;
  • Conduct probationary reviews and provide feedback to talent / management.
PERFORMANCE ASSESSMENT AND FEEDBACK
  • Organize annual performance appraisal process in line with the Leadership Capability Framework and performance review process;
  • Support an environment which supports open ongoing feedback and coaching to bridge gaps for better performance;
  • Celebrate team and individual success;
  • Assist managers in setting objectives and goals for Front Line talent.
LEARNING AND DEVELOPMENT
  • Deliver / support training for future skill requirements and not just current;
  • Ensure implementation of annual training plan meets business needs;
  • Evaluate the effectiveness of the training by communicating with department Supervisors and Front Line talent;
  • Create a learning environment where each person (including front line) has a personal development plan;
  • Follow up with talent after attending training programs to support the application of learning on the job;
  • Support talent to have access to learning opportunities both on job and off job.
TALENT POTENTIAL IDENTIFICATION
  • Assist the Outlet Managers / Supervisors to identify best star talent;
  • Assist leaders in the preparation of succession plans;
  • Support the use of talent assessment; process to ensure the right person is in the right role and / or identified for future roles.
CAREER MANAGEMENT
  • Provide communication on career paths available with AccorHotels;
  • Ensure vacancies within AccorHotels are displayed for all to apply;
  • Communicate and celebrate the success of others;
  • Support fair and equitable processes for internal promotion / transfer
CULTURE DIVERSITY AND INCLUSION
  • Demonstrate the AccorHotels values in all behaviors with the hotel team;
  • Adhere to the AccorHotels Ethics and CSR Charter, identify any behavior which is not in line with the charter;
  • Support diversity in the selection of talent ensuring equality of treatment based on competencies;
  • Communicate to talent all corporate diversity programs such as Women At AccorHotels Generation, He or She and support through active participation in any associated activities.
POLICIES AND PROCEDURES
  • Follow the Talent & Culture policies & procedures;
  • Ensure departmental Keys to Success are communicated and implemented throughout the hotel;
  • Communicate on Talent & Culture policies and procedures to all talents;
  • Support a safe working environment by ensuring local regulations and AccorHotels safety standards are upheld for workplace health and safety;
  • Participate in regular fire drills, evacuations and training on safety and emergency procedures;
  • Have a thorough understanding of the AccorHotels crisis procedures and follow these in times of need (APACHE).
REWARD AND RECOGNITION
  • Promote Work-Life Balance to achieve a healthy workforce in each department;
  • Support the motivation of talent through recognition and rewards program;
  • Implement effective talent related activities and motivational programs;
  • Coordinate internal talent events to ensure talent engagement and promote a good and efficient working atmosphere;
  • Implement programs to recognize key events in the lives of our talent including birthdays, marriages, births and loss of loved ones;
COMPENSATION AND BENEFITS
  • Monitor compensation to maintain internal equity and competitiveness;
  • Maintain job descriptions and job specifications relevant with current of skill requirements;
  • Maintain harmonious labour management relations with unions / inhouse committees.
FLEXIBILITY AND WELFARE
  • Support operational departments to implement flexible work practices where possible;
  • Ensure adequate ambassador benefits and amenities are implemented and maintained;
  • Individualise and recongise that one size does not fit all;
  • Provide support to ambassadors who have undergone any crisis situation or trauma;
  • Maintain a fair and equitable work environment with a way for talent to report any concerns for welfare in confidence.
CORPORATE SOCIAL RESPONSIBILITY
  • Communicate and encourage the participation in strategic CSR activities by all team members;
  • Provide education to talent on key areas of corporate concern including Sustainability (formerly Planet21, and WATCH;
  • Support talent to share their ideas and to improve and contribute to the community.
SATISFACTION AND ENGAGEMENT
  • Conduct regular on one one discussions with talent in Front Line positions;
  • Maintain records on productivity, sick leave and turnover as indicators of disengagement;
  • Co-ordinate annual EES with department teams to work on follow up action plans;
  • Conduct exit interviews with all talent leaving AccorHotels employment.
FAREWELL
  • If relocating, identify if a transfer is an option
  • Ensure that final pay is accurate and timely
  • Complete exit interview or online exit interview
  • Be respectful
Qualifications
  • Previous Administrative/ Human Resources experience, hotel industry essential (hotel operational experience highly preferable)
  • Tertiary Qualifications in Human Resources or Hospitality, preferred
  • Knowledge of Human Resource and Occupational Safety and Health legislation and practices
  • Strong administration skills and time management
  • Projects a professional image at all times through personal presentation/ interpersonal skills.
  • A natural ability to create and maintain a positive working environment
  • Ability to work autonomously
  • Excellent listening, communication and negotiating skills
  • The ability to assert point of view directly yet tactfully
  • The ability to operate with complete professionalism and confidentiality
  • Self driven with the ability to multi-task
  • The ability to work outside of normal business hours, when required
  • Has the attitude and willingness to undertake further development with Sofitel.

AccorHotel

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Job Detail

  • Job Id
    JD1410883
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned