Job Description

• Primary care consultation and treatment services are provided in retail clinics
• Provide and advice appropriate medical treatment and dispense medicine to patients
• Able to operate simple robotic machine
• Acupuncture, Cupping, Guasha, Herbal prescription
• Adhere to the regulations agreed upon in corporate clients’ contracts
• Updated on prevailing referral policies, medical check-up guidelines and recommendations on the prescribed drug formulary
• Ensure that correct type and quantity of medicine (with compliance to CHWSS rules and regulations) are assigned to patients
• Maintenance of accurate documentation of treatment services and medicine assigned to patients in the TCM database
• Attend to patients’ enquiries about medication, treatment, and other TCM-related queries
• Adhere to the TCM Physician’s Code of Conduct and Acupuncture Agreements undefined.
• Overseeing clinic’s daily operational matters
• Work with the Medical Director, Operations and Clinical Services departments to implement best practices in terms of service delivery, clinical management, clinic operations and audit
• Assist the Medical Director in ensuring all clinical programmes are in compliance with prevailing guidelines/protocols
• Managing service recovery; addressing and resolving complaints, oversee the investigation processes, recommending corrective and preventive procedures and supervising the execution of such actions
• Work with the Medical Director, Operations and Quality Management Teams in formulating and refining effective feedback management procedures
• Work with the Business Development Team on advising on the type and level of services needed both current and projected
• Participate in formulating new projects and advise on the potential growth of services
• Other duties as assigned

Qualifications & Experience

• Registered with the Traditional Chinese Medicine Practitioners Board (TCMPB) in Singapore
• Possess at least a Bachelor's Degree in TCM
• Relevant TCM full-time working experience in an outpatient primary care setting, preferably with practice experience within in-house clinics
• Strong communication and interpersonal skills